L3 Production Support Engineers - 2832

Xideral

20h•Remote

About The Position

Seeking Experienced L3 Production Support Engineers for Exciting Remote Projects in Guadalajara and Mexico City. We are looking for skilled L3 Production Support Engineers with a minimum of 3 years of relevant L3 Production Support experience to join a dynamic team within a leading global organization. This role involves providing advanced production support, resolving complex L3 issues, implementing code fixes, performing root cause analysis, and contributing to the continuous improvement of Java-based applications and enterprise platforms.

Requirements

Minimum of 3 years of relevant L3 Production Support experience.
Proficient in Core Java.
Experience working on Java technology stack projects.
Strong knowledge of SQL.
Experience with Splunk for debugging and log analysis.
Experience using Git.
Hands-on experience with ServiceNow and workflow processes.
Ability to successfully complete a CoderPad coding assessment.
Bachelor's degree or higher.
6–9 years of overall software development experience.
Fluent in English (Advanced – C1/C2).
Strong communication, leadership, teamwork, empathy, and commitment.
Candidates must include their compensation expectations in their applications and resumes in English.
Only candidates currently residing in Mexico will be considered.

Nice To Haves

Experience with AWS.
Understanding of Agile methodologies is a plus.
AWS Certification is an advantage.

Responsibilities

Provide L3 production support and resolve complex production issues through detailed analysis.
Troubleshoot incidents, implement code fixes, and perform rigorous testing.
Support Java applications and production servers running on cutting-edge platforms.
Perform Root Cause Analysis (RCA) and implement corrective actions.
Collaborate with development teams to improve application stability and performance.
Develop new functionalities that support evolving business requirements.
Automate provisioning and access management processes.
Participate in requirements gathering, design discussions, and implementation alongside cross-functional teams.
Contribute to continuous improvement and continuous delivery initiatives.