Administrator L3

Wipro•Redmond, WA

About The Position

Wipro Limited is seeking an Administrator L3 to manage inventory and site coordination with MS regional hubs. This role involves coordinating the receipt, storage, handling, and safeguarding of inventory, conducting audits, and managing device distribution and logistics activities. The position requires collaboration with various stakeholders, including business owners, support teams, and logistics vendors, as well as developing operational dashboards and reports to track key performance indicators and identify improvement opportunities. The role also emphasizes process compliance, documentation, and identifying opportunities for automation and process enhancement.

Requirements

Experience in Logistics, Operations Management, Business Administration, Information Systems, or related field.
3-5 years of experience in logistics, device fulfillment, asset management, supply chain operations, or operations coordination.
Experience managing end-to-end device shipping and distribution programs.
Experience coordinating domestic and international shipments.
Strong understanding of inventory management and asset lifecycle processes.
Experience working with logistics vendors, shipping providers, and fulfillment partners.
Excellent communication, coordination, and stakeholder management skills.
Strong analytical and problem-solving abilities.
Advanced proficiency in Microsoft Excel and operational reporting tools.
IT Operations Management

Responsibilities

Coordinate the receipt and processing of inventory shipments at designated hub and site locations.
Ensure secure storage, handling, and safeguarding of devices and related assets in accordance with operational and security standards.
Conduct periodic inventory validation, reconciliation, and stock audits to maintain inventory accuracy.
Coordinate local user pickups, device handoffs, and outbound shipments to support onboarding, replacement, and refresh activities.
Track inventory movement and maintain accurate asset records across hub and spoke locations.
Escalate inventory discrepancies, stock shortages, damaged assets, and other inventory exceptions to appropriate stakeholders for resolution.
Collaborate with site teams, logistics providers, and operations stakeholders to ensure seamless inventory management and fulfillment operations.
Support compliance with asset management processes, chain-of-custody requirements, and inventory governance controls.
Act as the primary point of contact for device distribution and logistics activities.
Collaborate with business owners, regional hub coordinators, support teams, procurement teams, and logistics vendors.
Provide regular status updates and operational reporting to stakeholders.
Manage escalations related to inventory, shipping, and fulfillment operations.
Support operational reviews and business discussions related to service improvements.
Develop and maintain operational dashboards and reports.
Analyze inventory, logistics, shipping, and fulfillment data to identify trends and improvement opportunities.
Support KPI measurement and reporting activities.
Generate weekly and monthly operational metrics and executive reports.
Provide recommendations to improve operational performance, service quality, and cost optimization.
Ensure adherence to standard operating procedures (SOPs) and security requirements.
Maintain operational documentation, process guides, and knowledge articles.
Identify opportunities for automation and process enhancement.
Support operational audits and compliance reviews.