L3 Application Support Specialist

MSC Mediterranean Shipping Company•Warren NJ, MI

1d•Hybrid

About The Position

MSC Mediterranean Shipping Company is a leader in the world container market, continuously investing in its fleet and staff. MSC Technology, established in 1998, provides development and technology support for MSC's transportation divisions, employing over 1000 professionals to deliver advanced maritime software solutions. The company emphasizes equal employment opportunities and a collaborative approach to problem-solving, positioning itself as a strategic partner with a promising future. This role is for an IT Product Specialist / Level 3 Application Support within the OneVision Agency modules team. The mission is to guide the design, development, rollout, operation, and evolution of these modules to align with company objectives and business needs, as well as to implement, distribute, and maintain Client-Server software applications. The candidate will be involved in business analysis and provide daily application support to international clients. Some tasks may involve testing user interfaces, but not code testing. The position requires foundational knowledge of SQL databases or other relational databases, proficiency with Microsoft Windows operating systems (including servers 2019 and newer), and the ability to use the Microsoft Office Suite and remote connection tools.

Requirements

Basic knowledge of SQL databases or any other relational databases
Working knowledge of Microsoft Windows operating systems (including servers 2019 and newer)
Ability to use Microsoft Office Suite
Ability to use Remote Connection tools (Remote Desktop, Remote Administrator, Remote Desktop Manager)
Understanding client–server application architecture
Knowledge of Windows Server 2019 and newer
Ability to write SQL queries
Proficiency in usage of SQL Server Management Studio
Experience in software configuration and testing
Understanding of IT security concepts
Customer service oriented

Nice To Haves

Customer service experience: 1 year
Shipping or accounting knowledge at a functional or business unit level
Basic knowledge of Networking, Active Directory
Previous support experience for Windows services and APIs

Responsibilities

In cooperation with development, infrastructure, DBA and functional teams deliver improvements, patches and new solution for existing ERP system.
Manage the dependencies of the Product Backlog with other Products.
Be an active contributor in production release as well as for migration and transition.
Support the Key Users in testing activities, providing guidance and listening to their enquiries.
Post Go Live support, with end users and with Development/Support teams; problem solving with sense of urgency.
Develop a mutually respectful working relationship with all staff to ensure a strong Team effort in all activities.
Provide timely, complete and accurate responses to all Program Customers’ questions and inquiries in a positive and constructive manner.
Proactively follow the current trends in the maritime and logistic industry as well as in Project Management methodologies by reading related magazines and periodicals participating in related seminars as required.