Pharmacy Application Support Engineer (L2 / L3 Support) - REMOTE

NTT DATA Services•Frisco, TX

1d•$68,076 - $104,005•Remote

About The Position

NTT DATA is seeking a Pharmacy Application Support Engineer (L2 / L3 Support) - REMOTE to join their team. This role involves providing application and operational support for pharmacy systems, ensuring high availability and timely resolution of issues. The engineer will support and troubleshoot various pharmacy technologies, manage drug libraries and content updates, monitor integrations, and ensure compliance with regulations. Collaboration with various teams, including pharmacists and IT, is essential. The role also includes supporting application upgrades, testing, release management, and developing operational documentation. Participation in on-call support and major incident management is also required.

Requirements

5+ years of In-depth knowledge of pharmacy operations, medication workflows, dispensing processes, and clinical pharmacy practices.
5 years of Experience with automated dispensing systems, barcode medication administration (BCMA), and medication packaging solutions.
5+ years Working knowledge of healthcare integrations, HL7 messaging, interface engines, and EMR/EHR connectivity.
5+ years Experience managing formulary updates, drug database maintenance, medication master data, and clinical content configurations.
5+ years Strong troubleshooting skills across applications, interface, device connectivity, and workflow-related issues.
5+ years Knowledge of healthcare compliance, medication safety standards, and pharmacy regulatory requirements.
5+ years Ability to analyze logs, identify root causes, and coordinate resolution across multiple technical teams and vendors.
5+ years Skills integrating pharmacy systems with billing, EMR, and inventory platforms

Nice To Haves

Experience supporting solutions such as Omnicell, Pyxis, BD HealthSight, Epic Willow, Baxter, Swisslog, ScriptPro, or similar pharmacy platforms.
ITIL Foundation, Healthcare IT, Pharmacy Informatics, or related certifications preferred.

Responsibilities

Provide L2/L3 application and operational support for pharmacy systems, ensuring high availability and timely resolution of incidents, service requests, and production issues.
Demonstrate deep understanding of pharmacy workflows, including medication dispensing, pharmacist verification, compounding, order processing and medication administration.
Support and troubleshoot Automated Dispensing Cabinets (ADC), barcode labeling systems, medication packaging solutions, and automated dispensing technologies.
Manage and maintain drug libraries, medication formularies, medication dictionaries, and clinical content updates in accordance with organizational and regulatory requirements.
Monitor, support, and troubleshoot integrations between Pharmacy Information Systems, Electronic Medical Records (EMR/EHR), billing applications, inventory management systems, and medication management platforms.
Support interface management using HL7 and other healthcare integration standards to ensure seamless data exchange between pharmacy and clinical systems.
Ensure compliance with pharmacy regulations and standards including USP 795, USP 797, USP 800, DEA requirements, ISBT-128 standards, medication safety practices, and healthcare regulatory guidelines.
Perform root cause analysis (RCA), problem management, and implement preventive measures for recurring incidents.
Collaborate with pharmacists, pharmacy technicians, clinical teams, infrastructure teams, vendors, and application stakeholders to resolve complex issues.
Support application upgrades, patches, system validation activities, testing, release management, and change implementation.
Develop and maintain operational documentation, SOPs, knowledge articles, troubleshooting guides, and support runbooks.
Participate in on-call support, major incident management, and critical issue resolution activities.