L3 Application Support Lead – P&C Insurance

Our client • Chicago, IL

9d

About The Position

Our client is seeking a highly skilled L3 Application Support Lead to provide advanced technical and functional support for our critical Property & Casualty (P&C) insurance applications. This role is a vital link between business stakeholders and technical teams, ensuring the stability, performance, and compliance of our core insurance systems.

Requirements

• Bachelor's degree in Computer Science, Information Systems, or a related field (or equivalent professional experience).
• 7–10+ years of total IT experience, with at least 3–5 years specifically in L3 application support.
• 3+ years of hands-on SQL experience for complex data analysis and troubleshooting.
• Strong understanding of P&C insurance processes, including policy, billing, claims, underwriting, and rating.

Nice To Haves

• Experience with industry-standard platforms such as Insurity, Guidewire (PolicyCenter, ClaimCenter, BillingCenter), or Duck Creek.
• Exposure to cloud platforms (AWS, Azure) and experience working within Agile/DevOps frameworks.

Responsibilities

• Serve as the primary escalation point (L3) for complex, high-severity production incidents.
• Lead root cause analysis (RCA) and implement permanent resolutions.
• Support core P&C platforms, including Policy Administration, Claims, Billing, Rating, and Underwriting.
• Actively participate in incident, problem, and change management processes; assist development teams with deployments and post-release validation.
• Utilize advanced SQL skills to investigate data integrity and transactional issues.
• Analyze logs, batch jobs, APIs, and third-party integrations to identify performance bottlenecks.
• Partner with L1/L2 teams to facilitate knowledge transfer.
• Work with business stakeholders to understand workflows, rules, and regulatory constraints.
• Ensure all system changes meet regulatory, audit, and data security standards.
• Maintain and update support documentation, runbooks, and knowledge base articles.
• Support critical business cycles, including nightly processing, renewals, and high-volume transactions.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior