L2 Support Technician

TEKsystems • Midvale, UT

4d • $28 - $31 • Onsite

About The Position

TEKsystems is hiring a Tier 2 Desktop Support technician to manage laptop imaging through Intune Autopilot, configure mobile devices for Intune MDM/MAM, and resolve connectivity issues such as VPN access. The role involves collaborating with internal teams and external vendors, taking ownership of projects, and creating clear technical and user-facing documentation. Success requires strong customer advocacy, adherence to SLA/KPI standards, and a proactive, data-driven approach to problem-solving. This is a contract position based fully onsite in Cottonwood Heights, Utah.

Requirements

• Desktop support experience or skills.
• Troubleshooting skills.
• JAMF skills.
• Mac OS skills.
• Apple device support skills.

Responsibilities

• Manage laptop imaging via Intune Autopilot.
• Configure mobile devices for Intune MDM/MAM.
• Resolve connectivity issues, including VPN access.
• Collaborate with internal teams and external vendors.
• Take ownership of projects.
• Create clear technical and user-facing documentation.
• Advocate for customers and adhere to SLA/KPI standards.
• Use a proactive, data-driven approach to problem-solving.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Critical illness, accident, and hospital coverage
• 401(k) retirement plan, with pre-tax and Roth post-tax contributions available
• Voluntary life and AD&D insurance for employees and dependents
• Short- and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time off/leave, including PTO, vacation, or sick leave

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed