L1 IT Customer Support French & English
About The Position
Everience is seeking a tech-savvy customer support professional to provide IT assistance to customers in French and English. The role involves delivering accurate solutions through telephone, email, and chat. After training, the employee will troubleshoot issues involving office software, Windows, Outlook, internet access, specific applications, and hardware. The position also supports customer satisfaction through issue resolution, backlog follow-up, performance-indicator compliance, and collaboration with designated teams to escalate complex issues. Shift availability is required.
Requirements
- Fluent spoken French and English (B2/C1).
- Availability to work in shifts.
- Excellent customer service abilities, including client orientation, active listening, and interpersonal skills.
- Ability to work in a dynamic environment and multitask.
Nice To Haves
- Previous customer support experience is an advantage.
Responsibilities
- Provide accurate and appropriate IT solutions via telephone, email, or chat.
- Troubleshoot issues involving office software, Windows, Outlook, internet access, specific applications, and hardware after completing training.
- Assist with resolving customer and support issues to contribute to customer satisfaction.
- Follow up on the existing backlog.
- Comply with project performance indicators.
- Communicate with designated teams and escalate complex issues.
Benefits
- Competitive salary
- Performance bonus
- Expense account for holidays
- Meal tickets and gift vouchers
- Training opportunities
- Regina Maria medical package
- Extra vacation days
- Fruits on the house
- Central building offices with city views, facilities, and equipment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
