L1 Support Technician
About The Position
Andromeda Technology Solutions is seeking a motivated, customer-focused L1 Support Technician to provide first-line technical support to business clients. The technician will troubleshoot common IT issues, communicate with end users, document work in service tickets, and collaborate with more experienced technicians when issues require escalation. The role is intended for an early-career IT professional who wants to develop skills and take on increasingly difficult technical problems. The position is based on a hybrid schedule for someone local to the Chicago metro area: work from the Lockport, Illinois office every Tuesday and Thursday, and remotely on Monday, Wednesday, and Friday. The technician will work in the service department alongside L1, L2, L3, and Field Technicians, owning assigned tickets while seeking assistance when needed and learning from more experienced colleagues. Andromeda Technology Solutions has served businesses since 1994 and specializes in network design and service for mid-size businesses in the manufacturing sector. The hiring process includes drug testing and background screening; some technical positions include hands-on testing.
Requirements
- Working knowledge of Windows 10 and Windows 11.
- Familiarity with Microsoft 365.
- Basic understanding of Active Directory and/or Microsoft Entra ID.
- Basic networking knowledge, including IP addressing, DNS, DHCP, and Wi-Fi.
- General PC hardware and software troubleshooting ability.
- Ability to troubleshoot rather than simply follow a script.
- Strong written and verbal communication skills.
- Ability to work with non-technical end users.
- Ability to read existing ticket notes and understand what has already been attempted.
- Willingness to learn and accept coaching.
- Strong sense of ownership and follow-through.
- Hands-on IT experience through a help desk, MSP, corporate IT department, internship, technical school, home lab, or similar environment.
- Must be local to the Chicago metro area and able to work in the Lockport, Illinois office on Tuesdays and Thursdays.
- Available to start sometime between now and the next 90 days.
- Must complete drug testing and background screening.
Nice To Haves
- MSP experience is a plus but is not required.
Responsibilities
- Troubleshoot Windows workstation and application issues.
- Support Microsoft 365 applications and services.
- Resolve password, account, printer, connectivity, and other common end-user issues.
- Troubleshoot basic network and connectivity problems.
- Work directly with end users by phone and remote support tools.
- Clearly document troubleshooting steps and resolutions in service tickets.
- Recognize when an issue needs escalation and direct it to the appropriate resource.
- Collaborate with other technicians to resolve client issues.
- Learn from L2 and L3 technicians and continually expand technical skills.
- Take ownership of assigned tickets and follow through on their resolution.
Benefits
- Blue Cross Blue Shield health insurance.
- Dental insurance.
- Vision insurance.
- Optional 401(k), with company matching up to 2%.
- Optional life and disability coverage.
- Paid holidays, sick days, and vacation.
- 10 days of vacation and 5 sick days to start.
- Unlimited vacation after 1 year of service.
- Quarterly all-hands company briefings.
- Monthly company activities.
- Annual company party.
- Mentorship and opportunities for advancement.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
