L1 Help Desk Support

TEKsystems•Sierra Vista, AZ

1d•$28 - $28•Onsite

About The Position

Our team is seeking qualified help desk technicians to support one of the largest, most collaborative enterprise service desks in the defense space. You will be responsible for providing remote support via phone, email, text, and virtual software to millions of global end users. Under the Army Enterprise Service Desk, the System Support function handles incidents and requests from mission partners anywhere on the globe.

Requirements

Secret Clearance
Current DoD 8570 IAT I/II Certification (i.e. CompTIA - A+, Net+, or Sec+).
Communication, ability to work well with a team will be very important for this position.
Intellectual curiosity, agents who come in wanting to learn will prosper

Nice To Haves

Past DOD experience will be a plus.
Transitioning veterans and Military spouses have had tremendous success in the organization.

Responsibilities

Resolve technical problems (Tier 1) and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
Answers basic questions about installation, operation, configuration, customization, and usage of assigned products.
Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
Escalates complex problems to higher tiers as required.
Documents all customer interactions within a ticketing system.