Help Desk Support
Health Plans Inc•Westborough, MA
•$24 - $29•Onsite
About The Position
We’re looking for a tech-savvy problem solver to join our Information Systems team! As help desk support, you’ll have the opportunity to serve as a point of contact for hardware maintenance for servers, desktop workstations, network infrastructure, and users throughout the enterprise.
Requirements
- High school diploma or equivalent experience
Nice To Haves
- Basic DNS and DHCP knowledge
- Basic understanding of Active Directory
- The ability to anticipate and understand systems interactions
Responsibilities
- Diagnose, troubleshoot and resolve basic network and system software and hardware issues
- Log all help desk interactions and prepare activity reports
- Identify and escalate situations requiring urgent attention
- Manage and maintain user and inventory database
- Stay current with system information, changes and updates
- Establish user profiles, environments, directories, and required network
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
