KYC Refresh Team Lead

Royal Bank of Canada • Toronto, ON

6d • Onsite

About The Position

As a Team Lead – KYC Refresh, you would support the KYC Refresh Manager with management of KYC Refresh Analysts responsible for end-to-end completion including public document collection, outreach, name screening and Fenergo completion. The role involves supporting the KYC Refresh Manager to manage the Global KYC Refresh process for Capital Markets in line with global and regional regulatory requirements and processes. The Team Lead will lead a team of KYC refresh analysts to deliver the completion of Global KYC Refresh cases effectively, efficiently and with a high standard of customer service. This includes monitoring the quality and throughput of work, identifying issues, providing resolutions, and guiding the team to ensure adherence to KYC/AML guidelines. The role also requires leading by example, adapting to changing business needs, and collaborating with other teams within Client and Data Management Group.

Requirements

• Minimum 3-5 years of KYC/AML Capital Markets experience with a financial institution.
• Prior people management experience
• BA/BS or equivalent
• In-depth knowledge of global Regulatory requirements (IIROC, FINTRAC, FINRA, FCA, OFSI, IRS, etc.) and/or experience working with regulatory or rule-based environments.
• Familiarity with Capital Markets products, trade systems and business lines.
• Excellent communication skills(verbal & written)

Nice To Haves

• Client onboarding or KYC refresh experience
• Certified Anti-Money Laundering Specialist (CAMS) designation
• Any financial accreditations such as the Canadian Securities Course (CSC)
• Operations or Technology degree, background, or experience
• Advanced knowledge of CDR, Fenergo, trading and settlement applications

Responsibilities

• Support the KYC Refresh Manager to manage Global KYC Refresh process for Capital Markets in line with global and regional regulatory requirements and processes.
• Lead a team of KYC refresh analysts to deliver the completion of Global KYC Refresh cases effectively, efficiently and with high standard of customer service.
• Monitor quality and throughput of work being completed by KYC refresh team, identify issues including non-compliance issues, deviation from procedures, provide resolutions and report to the KYC Manager.
• Guide and motivate the team to ensure that all refresh analysts follow the KYC/AML guidelines set out in the firms AML Policy.
• Lead by example, react flexibly to changing business needs and ensure that skill set can be transferred to support other teams including QC and Regional Onboarding teams.
• Collaborate on an ongoing basis with counterparts from other teams within Client and Data Management Group to ensure CMG process and deliverables are compliant and completed efficiently and effectively.

Benefits

• A comprehensive Total Rewards Program including bonuses and flexible benefits, and competitive compensation.
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high-performing team.
• Opportunities to take on progressively greater accountabilities.
• Leaders who support your development through coaching and managing opportunities.
• Flexible work/life balance options.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree