KYC Associate

Loop Financial•Toronto, ON

33d•Onsite

About The Position

Hi, I’m Brandon, Head of Operations at Loop. I am hiring a KYC Associate to be the first line of trust, verifying the businesses that join Loop and ensuring every new business is verified, onboarded, and set up for success. This role is an onsite position at our downtown Toronto office (Bay and Bloor). Where You Come In As a KYC Associate, you are the frontline to our customer’s onboarding experience. When a customer applies for a Loop account, you will be responsible for doing due diligence on any applications that do not get auto-decisioned by our rules engine. Post onboarding, you’ll also run ongoing KYC processes (e.g. if we need to request information on a customer’s business). You’ll work closely with our Compliance and Risk teams to ensure customer files are complete, accurate, and ready for review, helping customers move through onboarding smoothly and compliantly. This role is ideal for someone who enjoys structured work, clear procedures, and high attention to detail.

Requirements

1–3 years of experience in onboarding, operations, compliance, or a related field (recent graduates are encouraged to apply! )
Some familiarity with KYC, document collection, or financial onboarding processes is an asset
Strong attention to detail and comfort working with repetitive, process-driven tasks
Clear written and verbal communication skills when interacting with customers
Ability to follow procedures precisely and escalate issues appropriately
Strong organizational skills and ability to manage multiple onboarding cases simultaneously
Comfortable learning new tools and internal systems quickly

Nice To Haves

Experience in FinTech or high-growth Tech.
Experience in Investment Banking, VC, or Management Consulting.
Experience working with small, agile teams where you had to build processes from scratch.

Responsibilities

Collect, review, and validate customer information and documentation in line with established KYC / KYB procedures
Support customers with document submission, identity verification, business verification, and UBO collection
Perform checks related to business incorporation and registration, ownership and control structures, identity verification for directors and beneficial owners, and basic financial and operational information as required
Ensure all required information is complete and accurately recorded for approval
Execute KYC / KYB tasks according to existing policies, procedures, and checklists
Identify missing information, inconsistencies, or potential risk indicators and escalate to Compliance
Support sanctions, PEP, and adverse media screening by gathering and documenting required information
Update customer status and documentation in Salesforce, Retool, and other internal systems
Track onboarding progress and follow up with customers on outstanding requirements
Ensure data accuracy across internal tools and customer files
Support internal reviews, audits, or compliance requests by locating and organizing documentation