[Mid Level] Korean Bilingual Business Analyst 2 - B2B Service Planning & Process Improvement (17529-1)

JND•Englewood Cliffs, NJ

1d•$39 - $43•Onsite

About The Position

This role supports B2B service planning and administrative functions in collaboration with cross-functional teams. The Business Analyst will assist senior leadership with strategic report preparation and presentation development, and drive continuous process improvement by leveraging customer feedback and stakeholder input. This position will facilitate seamless project execution through report generation, meeting documentation, and PowerPoint presentations. Bilingual English/Korean communication is required for coordination with global teams and headquarters.

Requirements

5+ years of experience in administrative support, project management, and cross-functional collaboration, with a focus on B2B service planning and process improvement.
Bilingual proficiency in English and Korean, with advanced reading and writing skills required for seamless communication with global teams and stakeholders.
Advanced proficiency in Microsoft Office Suite, including Excel, PowerPoint, and Outlook, to support reporting, presentations, and documentation.
Strong project and program management skills, with a proven ability to plan, coordinate, and execute projects and events efficiently.
Exceptional relationship-building and stakeholder management skills, with the ability to collaborate internally and externally across all organizational levels.
Strategic thinking and problem-solving abilities, with a focus on aligning B2B service processes with customer expectations and team objectives.
Adaptability and resilience to thrive in fast-paced, dynamic environments while managing multiple priorities effectively.
Analytical mindset with a self-driven approach to continuous learning and process optimization.

Nice To Haves

Experience with Smartsheet is a plus.

Responsibilities

Oversee and execute administrative functions, including the review and documentation of service plans, project progression, and key discussions to ensure alignment with organizational goals.
Provide comprehensive support for project management activities, including report generation, presentation development (e.g., PowerPoint), and meeting note documentation to facilitate seamless project execution.
Foster collaboration across departments to enhance B2B customer satisfaction, ensuring alignment with customer expectations and organizational objectives.
Assist in the preparation of strategic reports for senior leadership and the Global HQ office in Korea, ensuring accuracy, relevance, and timeliness.
Develop and optimize B2B service processes in collaboration with stakeholders, leveraging strategic thinking and customer feedback to drive continuous improvement.
Contribute to the preparation of strategic initiatives and collaborative efforts to achieve team targets, ensuring alignment with broader organizational goals.