Knowledge Management Rep. - TS/SCI w/ POLY
About The Position
GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career. JOB PROFILE SUMMARY: Create and Maintain Standard Operating Procedures (SOPs), User Guides and Knowledge Articles (KAs) as they pertain to Network Enterprise. Technical writing and enterprise experience to maintain SOPs, User Guides and KAs within Network Enterprise. Maintain documentation within the SharePoint Knowledge Management repository. Site Documents updated and shared on the SharePoint site when appropriate. Provide technical support and troubleshooting services for incoming queries and issues related to computer systems, software, and hardware. Respond to queries either in person or over the phone. Respond to email, IM messages (IM), and voicemail messages for customers seeking help. GDIT JOB DESCRIPTION: Technical writing and enterprise experience to maintain SOPs, User Guides and KAs within Network Enterprise. Maintain documentation within the SharePoint KM repository. Site Documents updated and shared on the SharePoint site when appropriate. Knowledgeable on the services within Network Enterprise and for all classification of networks. Working knowledge of Enterprise Applications and all CCC services and related products of responsibility. Capable of troubleshooting existing applications and devices within Network Enterprise. Maintains computer hardware and software both in person and using remote access tools Provides end-user software and hardware troubleshooting Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions Administers e-mail, Microsoft office, etc. Provides remote support access through desktop mirroring and other remote access applications for worldwide sites Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure Mains current knowledge of relevant technology as assigned May coach and provide guidance to less-experienced professionals May serve as a team or task lead
Requirements
- BA/BS (or equivalent experience)
- 5+ years of experience
- Clearance: TS/SCI must be able to obtain and maintain a polygraph
- Security+ CE or another 8570 Cert
- PWS 9.1 cert
Nice To Haves
- Proficient writing and oral skills.
Responsibilities
- Create and Maintain Standard Operating Procedures (SOPs), User Guides and Knowledge Articles (KAs) as they pertain to Network Enterprise.
- Maintain documentation within the SharePoint Knowledge Management repository.
- Provide technical support and troubleshooting services for incoming queries and issues related to computer systems, software, and hardware.
- Respond to queries either in person or over the phone.
- Respond to email, IM messages (IM), and voicemail messages for customers seeking help.
- Maintain documentation within the SharePoint KM repository.
- Knowledgeable on the services within Network Enterprise and for all classification of networks.
- Working knowledge of Enterprise Applications and all CCC services and related products of responsibility.
- Capable of troubleshooting existing applications and devices within Network Enterprise.
- Maintains computer hardware and software both in person and using remote access tools
- Provides end-user software and hardware troubleshooting
- Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
- Administers e-mail, Microsoft office, etc.
- Provides remote support access through desktop mirroring and other remote access applications for worldwide sites
- Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure
- Maintains current knowledge of relevant technology as assigned
- May coach and provide guidance to less-experienced professionals
- May serve as a team or task lead
Benefits
- 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you own your career
- Professional growth opportunities including paid education and certifications
- Cutting-edge technology you can learn from
- variety of medical plan options, some with Health Savings Accounts
- dental plan options
- a vision plan
- a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.
- full flex work weeks where possible
- a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
- short and long-term disability benefits
- life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
