POLY

General Dynamics Information Technology•Colorado Springs, CO

9d•Onsite

About The Position

Knowledge Management Rep GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career. JOB PROFILE SUMMARY: Create and Maintain Standard Operating Procedures (SOPs), User Guides and Knowledge Articles (KAs) as they pertain to Network Enterprise. Technical writing and enterprise experience to maintain SOPs, User Guides and KAs within Network Enterprise. Maintain documentation within the SharePoint Knowledge Management repository. Site Documents updated and shared on the SharePoint site when appropriate. Provide technical support and troubleshooting services for incoming queries and issues related to computer systems, software, and hardware. Respond to queries either in person or over the phone. Respond to email, IM messages (IM), and voicemail messages for customers seeking help. GDIT JOB DESCRIPTION: Technical writing and enterprise experience to maintain SOPs, User Guides and KAs within Network Enterprise. Maintain documentation within the SharePoint KM repository. Site Documents updated and shared on the SharePoint site when appropriate. Knowledgeable on the services within Network Enterprise and for all classification of networks. Working knowledge of Enterprise Applications and all CCC services and related products of responsibility. Capable of troubleshooting existing applications and devices within Network Enterprise. Maintains computer hardware and software both in person and using remote access tools Provides end-user software and hardware troubleshooting Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions Administers e-mail, Microsoft office, etc. Provides remote support access through desktop mirroring and other remote access applications for worldwide sites Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure Maintains current knowledge of relevant technology as assigned May coach and provide guidance to less-experienced professionals May serve as a team or task lead

Requirements

TS/SCI w/ POLY
Top Secret/SCI Clearance
Top Secret SCI + Polygraph
5 + years of related experience
US Citizenship Required
Technical writing and enterprise experience
Knowledgeable on the services within Network Enterprise and for all classification of networks.
Working knowledge of Enterprise Applications and all CCC services and related products of responsibility.
Capable of troubleshooting existing applications and devices within Network Enterprise.
BA/BS (or equivalent experience), 5+ years of experience
Clearance: TS/SCI must be able to obtain and maintain a polygraph
Security+ CE or another 8570 Cert
PWS 9.1 cert

Nice To Haves

Proficient writing and oral skills.

Responsibilities

Create and Maintain Standard Operating Procedures (SOPs), User Guides and Knowledge Articles (KAs) as they pertain to Network Enterprise.
Maintain documentation within the SharePoint Knowledge Management repository.
Site Documents updated and shared on the SharePoint site when appropriate.
Provide technical support and troubleshooting services for incoming queries and issues related to computer systems, software, and hardware.
Respond to queries either in person or over the phone.
Respond to email, IM messages (IM), and voicemail messages for customers seeking help.
Maintain computer hardware and software both in person and using remote access tools
Provides end-user software and hardware troubleshooting
Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
Administers e-mail, Microsoft office, etc.
Provides remote support access through desktop mirroring and other remote access applications for worldwide sites
Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure
Maintains current knowledge of relevant technology as assigned
May coach and provide guidance to less-experienced professionals
May serve as a team or task lead

Benefits

401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
variety of medical plan options, some with Health Savings Accounts
dental plan options
a vision plan
a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.
full flex work weeks where possible
a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
short and long-term disability benefits
life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.