Knowledge Management & Records Specialist

Accenture Federal Services•Washington, DC

4d•$75,800 - $154,600•Onsite

About The Position

At Accenture Federal Services, our mission is to help the US federal government strengthen the nation, enhance public safety, and improve lives through technology and ingenuity. We are seeking an on-site, detail-oriented Knowledge Management & Records Specialist to modernize, govern, and maintain a SharePoint Online environment in the Pentagon. In this mid-level role, you will be responsible for restructuring document architecture, automating collaboration processes, and enforcing strict records management and retention standards.

Requirements

3-5 years of professional experience in information management, knowledge management, SharePoint administration, or data operations—preferably within a federal, defense, or military headquarters environment.
Solid working hands on experience with SharePoint Online architecture, site configuration, and basic development (custom lists, libraries, modern web parts).
Hands-on experience building cloud flows in Power Automate and generating operational reports via Power BI.
Familiarity with federal or DoW records management guidelines, National Archives and Records Administration (NARA) standards, and Microsoft Purview.
Exceptional attention to detail, strong cross-functional communication skills, and the ability to work effectively on-site in a fast-paced, mission-critical environment.
Secret Security Clearance required.

Responsibilities

Redesign and restructure SharePoint Online sites, document libraries, and metadata frameworks to align with information management standards, improving discoverability and operational efficiency.
Execute structured data migrations from legacy local file shares or disorganized collaboration spaces into secure, standardized SharePoint architectures.
Perform rigorous data cleanup, de-duplication, and remediation to ensure compliance and reduce unnecessary data storage footprint.
Analyze current staff workflows and design streamlined, standardized processes for gathering, reviewing, and publishing official documentation across directorates.
Build, test, and maintain automated business processes using Power Automate to handle task routing, staffing reviews, and document lifecycle management.
Apply a sharp eye for process optimization to eliminate administrative bottlenecks unique to military headquarters operations.
Implement and manage records management policies, retention schedules, and disposition rules in accordance with Army and federal mandates.
Utilize Microsoft Purview to configure retention labels, sensitivity labels, and automated disposal workflows, ensuring adherence to data governance and security protocols.
Support periodic audits, data calls, and Freedom of Information Act (FOIA) or Congressional inquiry preparation through organized repository maintenance.
Develop and maintain Power BI dashboards and analytics reports to monitor SharePoint site health, user adoption, storage utilization, and compliance tracking.
Present actionable data insights to leadership to drive continuous improvement in information sharing.