Knowledge Management Analyst

Competitive Range Solutions, LLC•Tampa, FL

7d•Onsite

About The Position

CRS is seeking a Knowledge Management Analyst to support the execution of a Blanket Purchase Agreement (BPA) delivering Enterprise Knowledge Management (EKM) services to a U.S. Combatant Command. This role involves day-to-day knowledge capture, content organization, and platform support, with contributions to records management, repository management, end-user training, and organizational change management across the enterprise. The position operates within a broad Area of Responsibility (AOR) across unclassified and classified networks.

Requirements

U.S. citizen with an active Secret clearance, with the ability to obtain and maintain a Top Secret clearance with SCI eligibility.
Bachelor's degree in a related discipline, or an equivalent combination of education and directly relevant experience.
A minimum of three (3) years of knowledge management, information management, content management, or business analysis experience.
Hands-on experience administering or supporting MS SharePoint (on-premises and/or Online) and the M365 suite, including Teams and Power Automate.
Demonstrated ability to apply taxonomy, metadata, and naming conventions to enterprise content at scale.
Clear technical and end-user writing skills, with work samples such as SOPs, job aids, or user guides.

Nice To Haves

Active Top Secret clearance with SCI eligibility.
Experience supporting a Combatant Command, Service headquarters, or SOF organization.
Experience building solutions with Power Apps and Power Automate.
Familiarity with records management concepts, retention schedules, and functional file plans.
Experience producing process maps using recognized conventions (flowcharts, swim lanes, BPMN).
Experience developing and delivering end-user training, both virtual and in person.
Microsoft or knowledge management certification (e.g., MS-900, PL-900, Certified Knowledge Manager).
Experience working across NIPRNet and SIPRNet enterprise environments.

Responsibilities

Structure, tag, and organize enterprise content using Command or higher headquarters taxonomy, metadata requirements, naming conventions, and content lifecycle practices so information remains discoverable, authoritative, and aligned with enterprise content management standards.
Support the capture and transfer of tacit and explicit knowledge through battle rhythm support, knowledge bases, structured collaboration, After Action Reviews, Lessons Learned, and Best Practices harvesting.
Configure and sustain enterprise portals, workflows, and collaboration workspaces so they function as authoritative locations for organizational knowledge creation and retrieval.
Optimize platform navigation, templates, and workspaces to improve information-sharing efficiency across the Headquarters, Components, and TSOCs.
Prepare knowledge assets for dashboards, workflows, and analytic tools that rely on accurate, current, and structured data supporting leadership decision cycles.
Maintain the SharePoint term store, controlled vocabularies, and metadata schemas so organizational taxonomies remain accurate, current, and aligned with governance requirements.
Document processes using standard modeling practices and produce clear technical and end-user documentation supporting implementation, governance, and adoption across the enterprise.
Support process identification, mapping, analysis, and improvement activities that promote documentation, repeatability, and error reduction.
Support records identification, classification, tagging, and application of approved disposition schedules in coordination with the records management team, and validate metadata accuracy and folder structure integrity following migrations or system updates.
Deliver KM competency training for staff and practitioners, and produce user guides, quick-reference materials, standard operating procedures, and knowledge articles supporting onboarding and sustainment.
Monitor user adoption, identify process bottlenecks, and recommend enhancements based on lessons learned and operational feedback.
Coordinate with KM leads across Components and TSOCs to support consistent implementation of KM tools, governance, and practices.