Knowledge Enablement Specialist

CACI•National Harbor, MD

11d

About The Position

CACI is seeking a Knowledge Enablement Specialist to support a large IT program serving a federal government customer. The role enhances the customer’s knowledge management framework, leads knowledge article lifecycle management, and supports technical training initiatives. The specialist collaborates with internal teams, authors, and stakeholders to improve operational performance, documentation quality, and service delivery in a high-visibility federal IT environment. The position supports knowledge management and technical training functions within a major federal IT services contract. It includes maintaining knowledge documentation and assets, managing knowledge articles and their lifecycle, coordinating content validation and updates, communicating about knowledge initiatives, and supporting the creation and maintenance of training materials. The specialist also monitors and reports on knowledge management activity and improvement opportunities. This is a regular, full-time position with up to 10% local travel. A DHS EOD clearance must be obtainable. The proposed salary range is $78,700–$165,200, with final compensation dependent on factors including location, contract labor categories and rates, experience, skills, education, and certifications.

Requirements

Bachelor’s degree and 10 or more years of related experience, or a master’s degree and 7 or more years of related experience.
Ability to obtain a DHS EOD clearance.
Strong writing and documentation skills, including the ability to produce clear, concise, and engaging content.
Experience with ServiceNow Knowledge Management.
Proficiency with Microsoft 365 applications, including Teams, SharePoint, Word, Excel, PowerPoint, and OneDrive.
Strong analytical, structured-thinking, and problem-solving skills.
Ability to gather, analyze, and synthesize information from multiple sources to create comprehensive documentation.
Hands-on experience with knowledge management, technical training development, process documentation, content governance, and stakeholder engagement.
Experience developing and managing knowledge articles, SOPs, work instructions, job aids, templates, workflows, and related materials.
Skill with Microsoft PowerPoint, Word, Excel, Visio, SharePoint, and Adobe Acrobat Pro.
Ability to work independently and collaboratively across teams.
Excellent interpersonal and professional communication skills.
Strong attention to detail and commitment to documentation quality.

Responsibilities

Develop and maintain knowledge management documentation, process assets, templates, workflows, and training support materials.
Create, update, publish, and maintain knowledge articles in accordance with approved standards, naming conventions, taxonomy, formatting rules, and governance.
Support phased updates to legacy knowledge articles to align them with new guidelines and improve consistency and usability.
Maintain the master knowledge article inventory, including metadata, categorization, ownership assignments, and lifecycle status.
Coordinate with authors, points of contact, and stakeholder groups to validate content accuracy, confirm ownership, and determine update priorities.
Draft and distribute communications about knowledge management initiatives, content review cycles, process improvements, and upcoming activities.
Develop and maintain templates, standards, and reusable content components to streamline documentation and ensure uniformity.
Support the design, development, and maintenance of customer and internal training materials, including guides, job aids, and instructional content.
Monitor and report on knowledge management activities, content trends, improvement opportunities, and stakeholder engagement to ensure alignment with customer expectations and program goals.