KM Senior Analyst
About The Position
The KM Senior Analyst will be the firm’s first dedicated knowledge management professional, combining strategy with hands-on execution to develop the firm’s knowledge management function and build its processes from the ground up. The role works with firm leadership and lawyers to understand current workflows and pain points, establish KM standards and best practices, and create a roadmap for tools, processes, and future development. The position supports the implementation and use of the firm’s iManage KM tool; identifies, reviews, organizes, and maintains documents and other materials in the KM environment; and works with IT and leadership on data governance. It also supports approved AI tools by evaluating and integrating them into workflows, maintaining prompt libraries, tracking usage and satisfaction, and working with vendors to improve results. The KM Senior Analyst provides training on KM and AI tools, develops training curricula and practical materials, and follows up with lawyers and staff to help them apply what they learn in their daily work.
Requirements
- Bachelor’s degree required.
- 4–7 years of experience in knowledge management, legal operations, practice support, or a similar role.
- In-depth understanding of legal practices, law firm workflows, and document management practices.
- Proficiency in Microsoft Office, including Word, Excel, and PowerPoint.
- Familiarity with AI tools.
- Strong analytical and problem-solving skills.
- Excellent attention to detail and organizational skills.
Nice To Haves
- Graduation from law school or paralegal certification.
- Law firm experience is strongly preferred.
- Experience with document management applications; iManage experience is a plus.
Responsibilities
- Work with leadership to define a practical approach to knowledge management and create a roadmap for KM tools, processes, and future development.
- Meet with lawyers to understand current pain points, KM processes, and opportunities for improvement.
- Help establish standards, processes, and best practices for the KM function.
- Help drive adoption of KM and AI initiatives across the firm.
- Work with lawyers on implementing the iManage KM tool.
- Locate prior work product, templates, and other information for storage in the KM environment.
- Develop protocols for identifying, reviewing, and saving documents in the KM database, including processes for assessing their continued applicability.
- Work with IT and leadership on data governance policies.
- Support cleanup and structuring of documents in the document management system, including tagging, metadata, and naming conventions.
- Work with the AI partner to maximize use of the firm’s approved AI tools.
- Help evaluate, implement, and integrate AI tools into workflows.
- Assist in creating and maintaining prompt libraries.
- Track usage and satisfaction with AI tools and work with vendors to improve usage and results.
- Provide training on the firm’s iManage KM tool.
- Create a KM and AI training curriculum.
- Work with the AI partner to develop and deliver training on AI tools and their practical application to case and other legal work.
- Create user-friendly guides, templates, and quick-reference materials.
- Follow up with lawyers and staff after training to answer questions and help them apply the training in their daily work.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
