Kitchen Supervisor - Walnut Room Restaurant, State Street - Full Time

Macy's•Chicago, IL

4h•$20 - $33

About The Position

The Foods Supervisor directs daily operations of the Macy’s Café, ensuring an efficient, professional, safe, and profitable operation while upholding Macy’s Foods Division standards and expectations. The supervisor works alongside colleagues to deliver quality customer service and expertly crafted food and beverage products. The role coaches and develops team members, maintains an encouraging and energetic work environment, and partners with leadership to support sales, profitability, and compliance goals. The Foods Supervisor positively influences others, strengthens leadership skills, and creates an uplifting experience for customers and colleagues. Full-time colleagues are typically scheduled to work 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability. The position requires a flexible schedule that may include days, evenings, weekends, and holidays.

Requirements

Strong leadership, communication, and coaching skills to engage, develop, and motivate a high-performing team.
Commitment to exceptional customer experiences and ability to resolve concerns effectively.
Organizational and problem-solving skills to manage multiple priorities and ensure smooth café operations.
Understanding of basic business principles to support sales goals, control expenses, and ensure accurate cash handling.
Knowledge of food safety, sanitation, and regulatory standards.
Must be ServSafe certified or have a food handler permit as required by state or local health department.
Able to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs.
The role requires heavy lifting, constant moving, remaining stationary, reaching with arms and hands, and remaining stationary for at least two consecutive hours. It also involves lifting at least 30 lbs., stooping, kneeling, crouching, climbing ladders, and potentially reaching above eye level. Close vision, color vision, depth perception, and focus adjustment are required.

Nice To Haves

High school diploma or equivalent.
Retail, food service, or customer service experience.

Responsibilities

Lead daily café operations and ensure compliance with Macy’s Foods Division, Starbucks, and Health Department standards for safety, sanitation, and product quality.
Deliver an exceptional customer experience by modeling Macy’s Selling behaviors.
Train, coach, and motivate colleagues through ongoing feedback and role modeling to maximize team performance, customer satisfaction, and professional development.
Ensure consistent preparation, presentation, and merchandising of food and beverages, adjusting recipes as needed to meet customer requests.
Monitor labor productivity to balance customer service needs with cost control.
Assist with ordering, receiving, inventory management, and invoice processing to maintain stock levels and achieve targeted food and beverage costs.
Monitor sales, expenses, and reports to achieve profit and loss goals, and communicate results and priorities to the team and leadership.
Oversee cash handling and point-of-sale operations in compliance with Macy’s policies.
Maintain a clean, professional, and welcoming café environment, modeling appropriate grooming, communication, and workplace conduct.
Partner with store leadership to ensure operational excellence and promptly resolve customer concerns.
Foster acceptance and respect, strengthening relationships and authentic connections with colleagues, customers, and communities.
Perform other duties as assigned.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal/financial advice.