Kitchen Supervisor (Heart of House) - Legal Sea Foods

LEGAL SEA FOODS•Dedham, MA

6d•$21 - $24

About The Position

Under the supervision of—and, when necessary, in the absence of—another Heart of House (HOH) manager, the Shift Supervisor oversees HOH restaurant operations. The supervisor supports hourly team members, ensures company policies and procedures are followed, upholds food-safety and sanitation standards, and helps provide outstanding guest service. When scheduled alongside a manager, the supervisor performs duties assigned by the manager, except for restricted tasks the supervisor is not authorized to perform. The role includes leading HOH shifts, organizing and staffing the team according to management’s schedule, supporting hiring and training activities, addressing team-member and guest concerns, and escalating issues to senior management as appropriate. The supervisor also helps enforce operational standards and may conduct training for new hires. The position is full-time and pays $21.00–$24.00 per hour. The job is located at LSF Dedham LLC in Dedham, Massachusetts.

Requirements

At least 18 years of age.
At least six months of employment with the company, or HR approval, and a demonstrated record of satisfactory job performance.
High school diploma or equivalent.
Executed Team Member Handbook Acknowledgment Form.
Required training and certifications: ServSafe Food, ServSafe Alcohol/TIPs, Crowd Control, MA Allergen Training, and Discrimination, Harassment & Retaliation Prevention Training.
Satisfactory background check before working in the position.
Ability to perform under pressure in a high-volume restaurant setting and handle guest incidents and complaints.
Ability to handle sanitation inspections and walkthroughs; knowledge of Legal Sea Foods menus, policies, and procedures, especially allergy policies.
Knowledge of point-of-sale and kitchen display systems.
Excellent interpersonal and communication skills; good judgment and the ability to lead by example.
Good manners, proper personal hygiene, a positive attitude, and promptness.
Ability to stand for more than 80% of a shift, remain mobile at a fast pace, lift up to 50 pounds, and perform repetitive hand and wrist motions.

Nice To Haves

ChokeSave certification is strongly encouraged, but is not required if another team member on the shift holds the certification.

Responsibilities

Lead HOH shifts and department team members in the absence of a senior HOH manager, including opening and closing duties.
Ensure the restaurant is organized and staffed according to management’s written schedule through job assignments, break rotation, and task delegation.
Ensure team members clock in at the start of their shifts and clock out at the end.
Assist with staffing, including reviewing candidates in the applicant tracking system, arranging interviews, conducting reference checks, and setting up training.
Handle team-member relations issues and concerns when serving as the manager on duty; communicate and properly escalate issues to senior management.
Act as a witness in documentation meetings for minor disciplinary issues.
Support hourly team members with the point-of-sale and kitchen display systems.
Coordinate guest service and help maintain ticket times and food presentation standards to encourage return visits.
Assist team members with guest hospitality, including table visits and refires.
Handle guest complaints during the shift and take prompt, appropriate action to resolve them; escalate issues to the general manager or chef as appropriate.
Follow and enforce company standards, protocols, and policies, including safety, sanitation, and respectful-workplace requirements.
Promptly report guest and team-member incidents to senior management and record them in company systems, such as HelpDesk, in accordance with company policies.
Follow operational guidelines for food specifications, ticket-time obligations, sanitation procedures, food quality, and facility walkthroughs.
Assist with or conduct training for new hires, including Service and Sanitation, Menu, Fish, and POS training.