Kitchen Server/Front Desk Receptionist

Curion • Redwood City, CA

16d • $19 - $21 • Onsite

About The Position

At Curion, we connect brands to people. Our expertise and passionate pursuit of insights enable our clients to make informed decisions that drive meaningful impact. Our vision is advancing the way brands connect to people to build a better future. Our core values are Integrity, Resiliency, Accountability, Curiosity, and Collaboration.

This role is responsible for performing the tasks of a Kitchen Server and Front Desk Receptionist, with flexibility to support other roles where business needs arise, including a back-up for the role of Consumer Liaison. The Kitchen Server duties involve preparing and serving products for consumer testing, maintaining the testing area, and assisting with kitchen duties. The Front Desk Receptionist duties include welcoming guests, managing visitor logs, assisting consumers, checking them in, explaining study instructions, maintaining the reception area, communicating with operations teams, processing incentive payments, and organizing study information. This is a full-time position, deemed non-exempt for overtime purposes, and, therefore, is subject to overtime compensation.

Requirements

• Clear and professional verbal communication skills
• Ability to work in groups, coordinating activities effectively
• Flexibility to adjust to last minute changes in schedule or work assignment
• Strong attention to detail
• Ability to multi-task in a fast-paced environment
• Ability to read and understand instructions both written and via computer
• Strict attention to client confidentiality
• Strong written and oral communication skills, presenting oneself professionally and responsibly
• Exceptional customer service
• Exceptionally organized with outstanding time management abilities
• Proficient in working with numerical data on reports, adept at interpreting basic data, and skilled in problem-solving when discrepancies arise
• Capable of navigating multiple computer programs simultaneously
• Required intermediate experience in Microsoft Office Suite (Word, Excel, Outlook, Teams), a familiarity with Asana, and other standard business applications. A willingness to acquire more advanced skills as needed
• Demonstrated ability to work independently
• Comfortable with multitasking, prioritizing, and thriving in a fast-paced environment
• Team player mentality with a positive contribution to collaborative efforts and a readiness to assist with various tasks
• ServSafe certification required after successful completion of first three months of employment

Nice To Haves

• Customer service experience strongly preferred
• Restaurant serving experience a plus
• Preferably, at least one year of customer service experience

Responsibilities

• Attending on-site pre-study briefings at the beginning of each shift
• Become familiar with testing guidelines at start of each shift/job by thoroughly reading and comprehending the execution instructions
• Setting-up of testing area before fielding and breaking-down testing area at study completion
• Ensuring booth computer equipment is working for consumers
• Serving correct products, following sequence as indicated in project instructions and on RedJade serving console (or other data collection platform), and as directed by Test Supervisor
• Cleaning and sanitizing consumer areas after each session, resetting for next session
• Distributing product packages for consumers to evaluate for home use tests, if applicable
• Assisting in various kitchen duties as assigned by Test Supervisor, including labeling serving vessels, monitoring serving supplies and restocking as needed, pre-portioning products, or assisting with storing product
• Welcoming clients, consumers, and facility guests with a positive and helpful attitude
• Maintaining a log of visitors and guests
• Pleasantly assisting consumers with inquiries
• Efficiently checking in consumers upon arrival, providing necessary study ID cards and direction to the designated waiting or testing area
• Explaining project instructions to consumers, especially for Home Use Tests (HUTs)
• Maintaining a safe and tidy reception area, ensuring compliance with company procedures and safety rules
• Communicating with recruiting operations and project managers to provide consumer session show rates to assist with accurate quota management
• Generating incentive payment requests for the accounting team
• Performing incentive financial reconciliation at conclusion of study to balance ARCs records to actual participation records before submitting incentive requests for payout
• Create and house study information in relevant project folders on the shared drive, including the final list of participants, incentive reconciliation report, and participation ID numbers
• Any other tasks as assigned by Test Supervisor, Testing Operations Manager, or Facility Director

Benefits

• 401(k) retirement account with company match
• Health, dental, vision, basic life, short and long-term disability, accident insurance, critical insurance, pet insurance, and more.
• Paid time off (PTO)
• Company paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed