Chick-fil-A Kitchen Operations Manager

Cooper Connect•Hudson, MA

1d•Onsite

About The Position

Chick-fil-A Highland Commons Owner/Operator Bradley Spurlock is seeking an experienced Back of House Director to join their team. This is a high-level leadership role where you will partner directly with the Owner/Operator to build systems, develop leaders, and drive operational excellence across the Back of House. This is an opportunity to shape a growing restaurant, build a high-performing leadership team, and have the autonomy to improve processes, coach leaders, and create an operation that positions the restaurant for long-term growth. The ideal candidate is passionate about developing people, leading with excellence, and making a lasting impact.

Requirements

Proven leadership experience in a fast-paced restaurant or hospitality environment.
Strong understanding of Back of House operations, including food safety, inventory management, and operational systems.
Experience coaching, developing, and holding leaders accountable.
ServSafe Certification required.
Open availability, including opening and closing shifts, Saturdays, and restaurant holidays (excluding Sundays).

Nice To Haves

Massachusetts ChokeSafe Certification (preferred; employer-paid training available).
Massachusetts Allergen Awareness Certification (preferred; employer-paid training available).
Chick-fil-A experience strongly preferred.
High integrity with a servant-hearted leadership style.
Excellent communication, organization, and problem-solving skills.

Responsibilities

Serve as the primary leader for all Back of House operations, ensuring exceptional food quality, food safety, and operational excellence.
Build and lead a high-performing Back of House leadership team by coaching, mentoring, and developing Shift Leaders and future Directors.
Create and strengthen systems and processes that improve consistency, efficiency, and overall restaurant performance.
Own inventory management, truck ordering, food cost, labor efficiency, and Back of House scheduling.
Establish a culture of accountability, ownership, and continuous improvement while protecting the positive team culture.
Partner closely with the Owner/Operator to identify opportunities for operational growth and execute strategic initiatives.
Help create the operational stability that allows the Owner/Operator to invest more deeply in leadership development, community engagement, and growing the business.
Play a foundational role in building a restaurant known for developing leaders, serving the community, and delivering remarkable guest experiences.