Kitchen, Expeditor

Churchill Downs Incorporated•Oak Grove, KY

3d•Onsite

About The Position

The Expeditor is responsible for the efficient flow of orders from the kitchen to the servers and/or guests. This role involves ensuring orders are prepared with the correct priority, assisting in organizing order tickets, and collaborating with the culinary team to maintain established recipes and standards. The Expeditor will inspect dishes for accuracy, presentation, and temperature before they are sent out, and may assist in delivering orders to maintain prompt service. This position requires maintaining the highest level of service standards, addressing guest issues related to food/beverage or service, and ensuring the premises meet quality and sanitation standards. The Expeditor acts as a crucial communication link between the kitchen and wait staff, eliminating obstacles in service and preparation lines, and must be knowledgeable of health department standards and hygiene practices. Support for bussers and servers may also be assigned.

Requirements

Works on the floor 100% of the time with a “hands-on” mentality for guest service
Maintain interpersonal working relationships among all Team Members and the public
Excellent verbal and written communication skills
Must be detail oriented, have a professional attitude, strong organizational and time management skills, and be customer-focused
Outstanding coordination and multitasking abilities
Ability to remain calm in stressful situations
Strong leadership and communication skills
Self-motivated with attention to detail
Strong analytical skills
Knowledge of menu items and service as well as overall restaurant operations
Available to work when needed, including weekends, holidays, and nights
Two years of high-volume table-service dining required
Extensive training background in high-pace front of house team setting
High school diploma
Able to obtain and maintain a valid Kentucky gaming/racing license
Stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.
May be required to lift, push, and pull up to 25lbs.

Nice To Haves

Fine dining (AAA 4 Diamond / Forbes 4 Star) service preferred
Higher degree in the Hospitality field preferred

Responsibilities

Ensure orders are being prepared with the correct priority
Assist in organizing order tickets and proper placement of food-on-food trays
Collaborate with the culinary team to ensure established recipes are adhered to and standards are being met on a consistent basis
Inspect dishes before delivery for accuracy, presentation, and temperature before sending them out to guests
Assist in delivering orders/running food to maintain prompt service to guests
Maintain the highest level of service standards at all times and provide the best-in-class dining experience possible
Address food/beverage or service-related guest issues and utilize creativity and resources available to maintain optimum satisfaction
Inspect the premises according to quality and sanitation standards and assist in overall cleanliness
Transfer important information between the kitchen and the wait staff
Eliminate obstacles in service, food preparation lines or dishwashing
Maintain knowledge of all health department standards and use good hygiene practices
Support bussers/servers in their tasks as assigned
Other duties as assigned by supervisor or department manager