Host

Churchill Downs Incorporated•Oxford, ME

3d•Onsite

About The Position

Oxford Casino Hotel is seeking a versatile individual to join their team as a Kitchen Expeditor/Busperson/Food Server/Host. This role is crucial for ensuring the overall effectiveness of guest service in the Oxford Grill dining room. The position involves organizing and preparing food trays from the kitchen service line for servers, greeting and seating guests, maintaining seating flow, and ensuring a warm and inviting atmosphere for guests upon arrival and departure. The ideal candidate will uphold the casino's core values of safety, cleanliness, compliance, and friendliness, contributing to a positive experience for both team members and guests. This role requires adherence to company standards and directives, maintaining cleanliness and orderliness of the dining area, and providing excellent guest service. This position is responsible for ensuring an adequate supply of clean tables and efficient beverage service. The role also involves giving directions to guests as needed and treating everyone with dignity, kindness, and respect. The team member will be involved in setting up, maintaining, and working shifts in the dining room area.

Requirements

Must be a minimum of 18 years of age (if under 21, able to secure a gaming permit from the State of Maine until 21st birthday).
Must attain a TIPS certification according to Casino and State guidelines.
Multi-task ability and able to complete all tasks with minimal supervision and show a sense of urgency no matter what the business volume.
Demonstrated ability to communicate effectively.
Must be detail oriented and ensure that all items are correct, perhaps hundreds of times over.
Must be able to work any shift needed.

Nice To Haves

Demonstrated record of successful interpersonal skills in regard to working with diverse people and levels of authority.

Responsibilities

Organize and properly prepare trays of food from the kitchen service line for server staff.
Ensure the overall effectiveness of guest service in the Oxford Grill dining room.
Greet and seat guests for food and beverage service.
Maintain the seating flow and service of the dining room.
Be warm and inviting to guests on arrival and departure to the Oxford Grill.
Give direction to guests or attendees in the food outlet as necessary.
Show dignity, kindness, and respect to guests and team members.
Set up, maintain, and work shifts in a dining room area.
Adhere to company standards and directives.
Ensure an adequate supply of clean tables and beverage service.
Interpret food orders coming through the kitchen printer from the dining room.
Organize orders for service.
Prepare food trays from completed kitchen line items and organize them for service staff.
Prepare and serve appropriate side sauces with kitchen items.
Keep station and kitchen service area neat and organized.
Keep beverage service and food service trays neat, clean, and organized.
Maintain strict quality control on all food being served, ensuring proper temperature and presentation.
Ensure proper accompaniments are in place with meals.
Maintain server drop off and pick up areas of the kitchen to make sure they are clean and functional, including wine/beer service areas, dishwasher station, expo station, and server salad station.
Adhere to all Standard Operating Procedures (SOPs).
Show great teamwork with all.
Assist in the deliverance and dispensing of items ordered by guests, including beverages and food.
Use equipment such as coffee and iced tea makers and soda, juice, and milk dispensers.
Be a role model for the company and respond to questions positively.
Be detail-oriented and ensure that all items are correct.
Work with communication devices such as telephones, bulletin boards, and pagers.
Speak with guests to maintain great guest relations and provide opportunities for loyalty.
Push carts of dishes and stock plates, glasses, cups, and needed products.
Maintain confidentiality and security of relevant information.
Maintain an awareness of applicable laws and operate within those guidelines.
Greet guests on arrival and regard them on departure to the Oxford Grill dining room in a warm and inviting manner.
Work in a fast-paced, stressful environment while being calm, collected, and accurate with attention to detail.
Greet internal and external guests in a warm tone with a smile and eye contact.
Present and maintain a professional appearance and attitude.
Work safely, with sanitation, efficiency, and with guest loyalty in mind.
Ensure and maintain cleanliness and orderliness of the host podium and ensure the dining room floor is presentable at all times.
Work with communication devices such as telephones, two-way radio, guest paging system, and both computerized and manual table management systems.
Interact and speak with guests to maintain great guest relations and provide opportunities for loyalty to occur.
Demonstrate successful interpersonal skills in regard to working with diverse people and levels of authority.
Be able to work any shift needed.
Attain a TIPS certification according to Casino and State guidelines.
Demonstrate multi-task ability and complete all tasks with minimal supervision, showing a sense of urgency regardless of business volume.
Demonstrate ability to communicate effectively.