Kitchen Host

EXCHANGE HOTELS MANAGEMENT•Fort Worth, TX

6d•Onsite

About The Position

Located in the heart of the Historic Fort Worth Stockyards, Hyatt Place Fort Worth blends modern comfort with the rich culture and heritage of one of Texas’ most iconic destinations. Our hotel offers guests a welcoming space to relax, recharge, and experience the unique charm of the Stockyards—where Western history meets contemporary hospitality. At Hyatt Place, our purpose is to care for people so they can be their best. We bring this to life by delivering thoughtful service, comfortable accommodations, and meaningful experiences for every guest, every stay. Whether guests are here for business, leisure, or to explore the spirit of the Stockyards, our team is dedicated to making each visit seamless and memorable. Rooted in hospitality and driven by service, we take pride in creating an environment where guests feel genuinely welcomed and team members feel valued and empowered. From a warm greeting to attentive service throughout the stay, we are committed to delivering the Hyatt Place experience with authenticity and care.

Requirements

Flexible availability, including early mornings, weekends, and holidays.
Friendly, professional demeanor with strong guest service skills.
Ability to multitask, stay organized, and work efficiently in a fast-paced environment.
Strong communication skills and a team-oriented mindset.
Commitment to providing a positive guest experience.
Embody our Core Values: Respect, Integrity, Humility, Empathy, Creativity, and Fun.

Nice To Haves

Previous hotel, hospitality, or customer service experience preferred.
Experience working in breakfast service or food & beverage environments.
Familiarity with Hyatt Place service standards a plus.
Knowledge of the local Fort Worth area to assist guests when needed.

Responsibilities

Greet guests promptly and warmly upon arrival to the breakfast area, creating a friendly and welcoming start to each guest’s day.
Monitor guest traffic and manage breakfast flow to ensure seating availability, smooth circulation, and positive guest experiences.
Assist guests with breakfast seating, including accommodating accessibility needs, families, groups, or special requests when possible.
Communicate clearly and professionally with kitchen and hotel team members regarding guest volume, replenishment needs, or service concerns.
Maintain cleanliness, organization, and presentation of the breakfast area, host stand, and entry points in accordance with Hyatt Place brand standards and health regulations.
Assist guests with questions regarding breakfast offerings, hours of service, dietary considerations, or hotel amenities.
Anticipate guest needs and proactively offer assistance to enhance comfort and convenience.
Address guest concerns or complaints calmly and professionally, escalating issues to leadership as appropriate.
Support breakfast operations during peak service periods by assisting with light resets, clearing tables, stocking service items, or directing guest flow as needed.
Follow all food safety, sanitation, and workplace safety guidelines.
Demonstrate flexibility by assisting other departments or tasks when business needs require, while maintaining a guest-focused mindset.
Uphold Hyatt Place service standards, hotel policies, and core values in all guest and team interactions.
Maintain a professional appearance and demeanor in accordance with grooming and uniform standards.
All other duties as assigned.