Keyholder (PT) - Del Amo

UNTUCKit•Torrance, CA

2d•$21 - $22•Onsite

About The Position

The Keyholder leads from the sales floor in a performance-driven retail environment, helping convert customer traffic into revenue, elevate the customer experience, and motivate the team to exceed sales goals. The role combines individual selling and clienteling with real-time coaching, store operations, and accountability for sales-floor standards. The Keyholder engages customers, provides personalized styling solutions, builds client relationships through follow-up, and identifies cross-selling and upselling opportunities. They motivate associates, reinforce selling behaviors and training, and contribute to a dynamic, results-focused sales culture. Operational duties include opening and closing the store, maintaining the sales floor and stockroom, and monitoring KPIs and customer feedback. This is a part-time position with hours that may vary. Retail hours may include day, evening, weekend, and holiday shifts. The listed pay range is $21–$22 per hour.

Requirements

Prior retail leadership or keyholder experience.
Proven ability to drive sales and influence team performance.
Strong clienteling skills and a customer-first mindset.
High energy, strong communication skills, and a passion for results.
Commitment to the CORE Values: Be Kind, Own It, Work Together, Communicate, Mentor, and Have Fun.
Proven work experience as a Supervisor, Keyholder, or Assistant Manager.
Basic understanding of sales principles and customer service practices.
Proficiency with Apple products, G Suite, and omnichannel POS systems.
Solid communication and interpersonal skills.
Ability to work in the store alone.
Flexible scheduling and availability for retail hours, which may include days, evenings, weekends, and holidays.
High school degree.

Responsibilities

Lead by example in achieving and exceeding individual and store sales goals.
Engage customers proactively, assess their needs, and deliver personalized styling solutions.
Build and maintain client relationships through clienteling and follow-up.
Identify cross-selling and upselling opportunities to maximize transactions.
Use product knowledge to communicate value and drive conversions.
Inspire and motivate associates to demonstrate high-performance selling behaviors.
Create a dynamic, energetic, results-focused sales culture.
Coach team members in real time on selling techniques and client engagement.
Execute UNTUCKit University training and reinforce daily performance conversations.
Open and close the store, with accountability for results and standards.
Maintain a visually compelling, sales-focused floor environment.
Keep the stockroom organized to support selling efficiency.
Monitor KPIs and contribute insights based on customer feedback and sales trends.