FT Keyholder - Miami Design District
About The Position
Marc Jacobs International seeks a Keyholder for its Miami Design District store in Miami, Florida. The Keyholder is a trusted team member responsible for daily store operations and security, including opening and closing, protecting the premises and merchandise, handling cash, and providing leadership support when managers are unavailable. The role also supports sales and service by delivering an elevated client experience, building client relationships, and contributing to store performance. The Keyholder helps ensure the store is welcoming and ready for clients, demonstrates product and brand knowledge, supports styling and trend conversations, and follows up with clients to encourage repeat business. Operational duties include maintaining the sales floor and stockroom, processing transactions, reconciling registers, and preparing bank deposits. The pay rate depends on the candidate’s relevant skills and experience.
Requirements
- At least 3 years of experience in a retail setting.
- Reliability, dependability, and a strong sense of responsibility.
- Flexibility to work retail schedules, including evenings, weekends, and holidays as needed.
- Excellent verbal and written communication and strong interpersonal abilities.
- Customer-focused approach and ability to resolve issues and de-escalate situations calmly.
- Confidence handling cash transactions, preparing deposits, and ensuring register accuracy.
- Ability to manage tasks, maintain cleanliness, and support operational efficiency.
- Ability to identify problems and find solutions quickly.
- Familiarity with point-of-sale systems and basic computer literacy.
- Meticulousness in financial tasks and security procedures.
- Ability to demonstrate product knowledge to assist customers and drive sales.
Responsibilities
- De-escalate conflicts and ensure customer satisfaction.
- Meet or exceed individual and store sales goals and other commercial KPIs.
- Keep the store guest-ready and welcoming.
- Build sales by providing styling expertise, knowledge of seasonal trends, and product knowledge.
- Support the client journey and deliver a unique, elevated experience that encourages repeat business.
- Demonstrate knowledge of Marc Jacobs products, brand DNA, and pillars.
- Capture client data and cultivate new and existing client relationships.
- Contact clients regularly and promptly follow up on sales, events, and client inquiries.
- Foster collaboration and open communication with colleagues and management.
- Seek and receive feedback from colleagues and management.
- Keep the sales floor and stockroom organized.
- Perform opening and closing duties.
- Maintain the physical security of the store and protect its assets.
- Provide leadership support and help run the store when managers are unavailable.
- Support stockroom maintenance and organization.
- Process sales transactions accurately and manage cash-handling procedures.
- Prepare bank deposits and reconcile cash registers at the end of the day.
Benefits
- Paid holidays, vacation time, sick and personal time, when applicable.
- Medical, dental, and vision insurance, when applicable.
- 401(k) matching, when applicable.
- Discounts on travel, entertainment, and other offers through PerkSpot.
- Discounts on Marc Jacobs products and access to discounts on other LVMH brands.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
