KeyHolder - Joe's Jeans - Keyholder

Centric Brands•Beverly Hills, CA

23h

About The Position

The Key Holder partners with the Store Manager and Assistant Manager to motivate the store team and create memorable shopping experiences for customers. The role supports store sales goals and key performance indicators, leads by example on the sales floor, delivers customer service, develops team members, and helps maintain store operations and presentation standards. The Key Holder also supports opening and closing procedures, communicates sales results, and handles escalated customer service concerns.

Requirements

2–3 years of retail sales experience.
Proven track record of sales generation and customer service.
Interest in fashion and trend awareness.
Strong computer skills and proficiency in Outlook, Excel, and Word.
Effective written and verbal communication and presentation skills.
Excellent time-management skills.
Ability to work a flexible schedule to meet business needs, including nights and weekends.

Responsibilities

Motivate the sales team to achieve and exceed individual sales goals and company KPIs, and support the Store Manager in achieving total store goals.
Educate the sales team on the store sales plan, individual goals, and store statistics; lead by example on the sales floor and meet individual sales goals.
Create a customer-service-focused environment through strong service practices, sales generation, and customer outreach.
Maintain high energy on the sales floor and coach associates on clienteling processes and standards.
Learn and communicate the company’s history, brand aesthetic, philosophy, lifestyle, and product details to customers and sales associates.
Handle escalated customer service issues and assist with other customer service projects as directed by the Store Manager.
Coordinate daily sales team activities and ensure team members comply with company policies and procedures; escalate possible violations to the Store Manager.
Help train new associates on company policies and procedures, company history and brand aesthetic, products, and customer service standards.
Serve as a role model, recognize exceptional team performance, and provide constructive feedback and coaching to support growth and development.
Partner with the Store Manager to develop and train internal talent.
Comply with company policies and procedures, including those in the Employee Handbook and communicated by Management.
Perform and coordinate store opening and closing procedures, including counting register funds, completing deposits, opening and closing registers, and securing the store.
Process point-of-sale transactions and repair requests accurately and efficiently in accordance with company processes and policies.
Maintain sales-floor merchandising, visual presentation, and housekeeping standards; ensure display products are in good condition and marked appropriately.
Follow merchandise and store security procedures to minimize loss-prevention risks.
Communicate professionally and enthusiastically with clients, peers, management, and corporate partners.
Participate in weekly Manager’s conference calls as required and communicate sales reports in accordance with company procedures.