Keyholder, Domain Northside
About The Position
Away is hiring a Keyholder for its Domain Northside retail team. The role helps create a transformative customer experience through product education, high service standards, and operational excellence. Keyholders deliver personalized service, support store processes and sales, and help lead and develop retail associates. They also partner with store management on marketing events and programming. Full-time employees must maintain open availability, including one weekend day, and work an average of at least 30 hours per week. Keyholders must work at least two Fridays and Sundays per month, three Saturdays per month, and two closing shifts each week. Employees are also expected to follow Away’s Blackout Period expectations. The pay rate is $20.00 per hour, and the role is eligible for the Retail Incentive Bonus Plan.
Requirements
- Experience as a growing leader in retail, customer service, or hospitality who can inspire others, drive results, foster learning, and support team development.
- Excellent communication skills and comfort using coaching and feedback to develop team members.
- Strong collaboration skills and a passion for bringing people together as a team.
- Reliability and effectiveness, with the ability to add value to the business.
- A solution-oriented and resourceful approach, with commitment to following through.
- Ability to pull, push, lift, and carry up to 25 pounds throughout a work shift.
- Ability to stand or be on one’s feet for extended periods throughout a work shift.
- Ability to bend, squat, twist, and reach as needed throughout a work shift.
- Open availability, including one weekend day, and an average of at least 30 hours per week for full-time employees.
- Ability to work at least two Fridays and Sundays per month, three Saturdays per month, and two closing shifts each week.
- Adherence to Away’s Blackout Period expectations.
Responsibilities
- Consistently deliver exceptional customer service in line with Away’s brand standards and core values.
- Create personalized, memorable customer experiences that foster community and connection around travel.
- Take accountability for in-store processes and operations.
- Meet individual KPI expectations and sales goals while supporting overall store success.
- Lead, support, and guide a team of retail associates.
- Assist with onboarding and training new hires to meet customer experience standards.
- Coach and provide feedback to team members to support their development and improve customer support and store operations.
- Partner with store management to assist with marketing events and store programming.
Benefits
- Health insurance offerings
- 401(k) with company match
- Paid time off programs, including vacation, wellbeing, holidays, floating holidays, and compassion leave
- Discount codes, product stipends, and product giveaways
- Company-sponsored volunteer and charitable opportunities
- Retail Incentive Bonus Plan eligibility
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
