KeyHolder Full Time - Joe's Jeans - Beverly Hills

Centric Brands•Beverly Hills, CA

About The Position

The Key Holder partners with the Store Manager and Assistant Manager to motivate the store team and help deliver a memorable shopping experience for customers. The role supports store sales goals and KPIs, leads by example on the sales floor, coaches associates on sales and clienteling, and handles escalated customer service issues. The Key Holder coordinates daily team activities, helps train and develop associates, reinforces company policies and procedures, and recognizes and coaches team members. Operational duties include opening and closing the store, handling register funds and deposits, processing POS transactions and repair requests, maintaining merchandising and housekeeping standards, and supporting store security and loss prevention. The role also communicates with customers, colleagues, management, and corporate partners, and participates in manager calls and sales reporting as required.

Requirements

2–3 years of retail sales experience.
Proven track record of sales generation and customer service.
Interest in fashion and trend awareness.
Strong computer skills and proficiency in Outlook, Excel, and Word.
Effective written and verbal communication and presentation skills.
Excellent time management skills.
Ability to work a flexible schedule, including nights and weekends.

Responsibilities

Motivate the sales team to achieve and exceed individual sales goals and company-defined KPIs.
Support the Store Manager in achieving total store goals and KPIs.
Educate the sales team on the store sales plan, personal sales goals, and store statistics.
Lead by example on the sales floor and achieve individual sales goals.
Create a customer-service-focused environment through effective service, sales generation, and customer outreach.
Coach associates on clienteling processes and standards while maintaining an active, high-energy presence on the sales floor.
Communicate knowledge of company history, brand aesthetic, brand philosophy, lifestyle, and products to customers and team members.
Handle escalated customer service issues and assist with other customer service projects as directed by the Store Manager.
Coordinate the daily activities of the sales team and ensure team members comply with company policies and procedures.
Participate in training new associates on company policies, brand information, products, and customer service standards.
Model customer service and sales best practices, recognize exceptional performance, and provide constructive coaching and feedback.
Partner with the Store Manager to develop and train internal talent.
Perform and coordinate store opening and closing procedures, including counting register funds, completing deposits, opening and closing registers, and securing the store.
Process sales, returns, exchanges, and repair requests accurately and in accordance with company procedures.
Maintain sales-floor merchandising, visual presentation, housekeeping, and display-product standards.
Follow merchandise and store security procedures to minimize loss-prevention risks.
Communicate professionally with clients, peers, management, and corporate partners.
Participate in weekly Manager’s conference calls and communicate sales reports as required.