Keyholder (PT) - Jacksonville

UNTUCKit•Jacksonville, FL

2d•Onsite

About The Position

The Keyholder leads from the sales floor in a performance-driven retail environment, helping convert customer traffic into revenue, elevate the customer experience, and motivate the team to exceed goals. The role focuses on sales and client engagement, team coaching, store operations, and maintaining a sales-focused environment. The Keyholder is expected to demonstrate UNTUCKit’s CORE Values: Be Kind, Own It, Work Together, Communicate, Mentor, and Have Fun.

Requirements

Prior retail leadership or keyholder experience.
Proven work experience as a Supervisor, Keyholder, or Assistant Manager.
Proven ability to drive sales and influence team performance.
Strong clienteling skills and a customer-first mindset.
Basic understanding of sales principles and customer service practices.
Proficiency in Apple products, G-suite, and omnichannel POS systems.
Strong communication and interpersonal skills.
Ability to work alone in the store.
Flexible scheduling and availability to work retail hours, which may include days, evenings, weekends, and/or holidays.
High school degree.

Responsibilities

Lead by example in achieving and exceeding individual and store sales goals.
Proactively engage customers, assess their needs, and provide personalized styling solutions.
Build and maintain client relationships through clienteling and follow-up.
Identify cross-selling and upselling opportunities to maximize transactions.
Use product knowledge to communicate value and drive conversions.
Inspire and motivate associates to demonstrate high-performance selling behaviors.
Create a dynamic, energetic, results-focused sales culture.
Coach team members in real time to improve selling techniques and client engagement.
Execute UNTUCKit University training and reinforce daily performance conversations.
Open and close the store while maintaining accountability for results and standards.
Maintain a visually compelling, sales-focused floor environment.
Organize the stockroom to support selling efficiency.
Monitor KPIs and share insights based on customer feedback and sales trends.