Retail Keyholder, Sandro, Aventura Mall
About The Position
The Keyholder supports the store leadership team with daily operations and helps deliver an exceptional customer experience. The role includes leading and supervising the team when the Store Manager or Assistant Manager is absent, assisting with opening and closing procedures, cash handling, KPI tracking, and sales-goal distribution. The Keyholder motivates the team, helps resolve problems, and supports new hires and team development. The position also focuses on personalized customer service and sales: sharing product knowledge and styling recommendations, building and maintaining a client book, fostering customer loyalty, achieving sales targets, and addressing service issues professionally. The Keyholder helps maintain an organized, welcoming store, oversees stock replenishment, and supports visual standards while creating an inclusive shopping experience tailored to each client.
Requirements
- At least 1 year of experience in retail or customer service.
- Enthusiasm for exceptional customer service and luxury retail.
- Knowledge of and passion for fashion trends.
- Excellent communication skills and a friendly, approachable, persuasive demeanor.
- Adaptability and openness to pursuing a career in retail management.
- Flexible availability, including evenings, weekends, and holidays.
Nice To Haves
- Supervisory experience is preferred.
- A social media presence is a plus but not required.
Responsibilities
- Lead and supervise the team in the absence of the Store Manager or Assistant Manager.
- Assist with daily store operations, including cash handling, opening and closing, and KPI tracking.
- Provide exceptional customer service using product knowledge and personalized recommendations.
- Build and maintain a client book, fostering customer relationships and loyalty.
- Achieve sales targets through outstanding service and adherence to brand values.
- Address customer service issues promptly and professionally.
- Maintain high store standards and a welcoming, organized environment.
- Oversee stock replenishment in line with demand and visual standards.
- Support new hires and encourage team development.
- Motivate the team to meet sales goals.
- Create an inclusive, personalized shopping experience and guide clients through their shopping journey.
Benefits
- Competitive base hourly pay, individual commission, and sales incentives.
- 50% shopping discount and seasonal wardrobe offering.
- Cell phone contribution.
- Voluntary health plan.
- 401(k).
- Paid time off, including holiday pay.
- Paid parental leave.
- Pet benefits.
- Employee Assistance Program (EAP), including personalized guidance, expert care, and mental health support.
- MAVEN Family Planning support for family planning and wellness.
- Product knowledge training and industry insights.
- Opportunity to participate in the Retail Stylist Program.
- Mentorship and professional development support.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
