Retail Keyholder, Sandro, Aventura Mall

SMCP•Aventura, FL

1d•Onsite

About The Position

The Keyholder supports the store leadership team in the smooth operation of the Sandro store at Aventura Mall and helps deliver an exceptional customer experience. The role involves leading by example, assisting with opening and closing procedures, handling cash reconciliation, distributing sales goals, motivating the team, and resolving problems. The Keyholder builds customer relationships through styling advice and personalized service in an inclusive, welcoming environment, while helping ensure store operations run effectively.

Requirements

At least 1 year of experience in retail or customer service.
Excellent communication skills and a friendly, approachable, persuasive demeanor.
Passion for fashion trends and enthusiasm for exceptional customer service and luxury retail.
Flexible availability, including evenings, weekends, and holidays.

Nice To Haves

Supervisory experience is preferred.
A social media presence is a plus but not required.
Adaptability and openness to pursuing a career in retail management.

Responsibilities

Lead and supervise the team when the Store Manager or Assistant Manager is absent.
Assist with daily store operations, including cash handling, opening and closing, and KPI tracking.
Provide exceptional customer service through product knowledge and personal recommendations.
Build and maintain a client book to foster customer relationships and loyalty.
Achieve sales targets through outstanding service and adherence to brand values.
Address customer service issues promptly and professionally.
Maintain high store standards and a welcoming, organized environment.
Oversee stock replenishment to meet demand and visual standards.
Support new hires and encourage team development.
Motivate the team to meet sales goals and foster a results-oriented environment.
Create an inclusive, personalized shopping experience and guide clients through their shopping journey.
Assist with cash reconciliation and distribution of sales goals.

Benefits

Competitive base hourly pay, individual commission, and sales incentives.
50% shopping discount and seasonal wardrobe offering.
Cell phone contribution.
Voluntary health plan.
401(k).
Paid time off, including holiday pay.
Paid parental leave.
Pet benefits.
Employee Assistance Program (EAP), including personalized guidance, expert care, and mental health support.
MAVEN Family Planning support.
Product knowledge training and industry insights.
Opportunity to participate in the Retail Stylist Program.
Mentorship and professional development support.