Seasonal Keyholder

Lilly Pulitzer•Ardmore, PA

1d•Onsite

About The Position

The Keyholder assists with the daily operations of a Lilly Pulitzer retail store, including sales, client experience, and safeguarding store assets. The role involves understanding the Lilly Pulitzer lifestyle, clients, merchandise, and heritage, as well as embracing the company’s Core Values and Core Leadership Qualities. The Keyholder supports sales goals through exceptional client service, helps maintain the brand’s selling culture, handles cash transactions accurately, and is responsible for opening and closing the store. As an elevated team member, the Keyholder exercises judgment and multitasking skills while prioritizing service, resolves or escalates client issues, shares selling feedback with store management, and maintains visual and operational standards.

Requirements

Ability to effectively communicate with clients, colleagues, and management.
Excellent problem-solving and decision-making skills.
Proficiency with Microsoft and Apple technology.
Ability to multitask in a fast-paced environment.
Ability to lift up to 20 pounds.
Ability to remain on one’s feet and maneuver around the store during shift hours.
Compliance with Lilly Pulitzer policies and the Employee Handbook Code of Conduct.

Nice To Haves

Prior supervisory experience in the fashion or retail industry.
Prior knowledge of XStore and Tulip.

Responsibilities

Support daily retail store operations, including sales, client experience, and safeguarding store assets.
Understand the Lilly Pulitzer concept, lifestyle, clients, merchandise, and heritage, and embrace its Core Values and Core Leadership Qualities.
Drive sales goals by providing exceptional client experiences and actively supporting clients alongside the sales team.
Demonstrate Lilly Pulitzer’s selling culture and help ensure a positive client experience.
Manage cash transactions accurately according to operating procedures.
Open and close the retail store.
Exercise decision-making and multitasking capabilities while prioritizing service.
Resolve client-related issues or escalate them to store management when necessary.
Provide store management with ongoing feedback about selling opportunities and successes.
Maintain visual and operational standards set by the Visual and Retail Operations teams.
Safeguard store assets.
Collaborate effectively with others in alignment with company Core Values and Core Leadership Qualities.
Comply with Lilly Pulitzer policies and the Code of Conduct outlined in the Employee Handbook.