Keyholder-Team Lead
About The Position
Uptown Cheapskate is a retail fashion exchange offering clothing and accessories across a wide range of brands and styles, with young adults as its target audience. The Keyholder-Team Lead supports daily store operations, supervises team members, handles opening and closing procedures, and helps keep the sales floor organized and welcoming. The role also supports the buying process by evaluating incoming clothing and accessories, pricing items, and maintaining inventory standards aligned with brand guidelines. Training for buying inventory is provided. The position assists with customer service, visual merchandising, sales performance monitoring, promotions, and resolving concerns while partnering with store leadership to maintain a safe, inclusive, and efficient work environment. The role is on-site and requires flexibility.
Requirements
- Experience in retail or resale fashion.
- Strong customer service, cash-handling, and store-operations skills.
- Leadership skills and the ability to support team members in a diverse, inclusive environment.
- Clear, professional communication skills.
- Comfort with basic technology and point-of-sale systems, and willingness to learn store-specific software.
- Availability to work days, evenings, weekends, and holidays as needed.
Nice To Haves
- Previous supervisory experience.
- Buy-Sell-Trade experience.
- Interest in fashion trends and sustainable resale practices, with an eye for quality, style, and brand recognition.
Responsibilities
- Support daily store operations.
- Supervise, assist, train, motivate, and support team members.
- Perform opening and closing procedures.
- Maintain an organized and welcoming sales floor.
- Evaluate incoming clothing and accessories, price items, and maintain inventory standards aligned with brand guidelines.
- Provide excellent customer service and help resolve concerns.
- Assist with visual merchandising.
- Monitor sales performance and support promotional activities.
- Partner with store leadership to maintain a safe, inclusive, and efficient work environment.
Benefits
- Training and development
- Employee discounts
- Flexible schedule
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
