Key Lead - North Georgia Premium Outlets, Hollister
About The Position
The Key Lead is a member of the store leadership team who helps ensure customers receive a quality in-store experience. Acting as a Floor Supervisor, the Key Lead guides and coaches Brand Representatives and Stock Associates, supports effective store operations, and drives store performance through customer experience and the team’s achievement of daily sales goals. The role includes opening and closing routines, register and point-of-sale operations, fulfillment of omnichannel orders, sales support, visual merchandising, reporting, asset protection, and inventory control. The weekly schedule varies, with at least 12–16 hours expected. Availability on Saturdays, Sundays, and certain holidays is required. Hours increase during peak periods to support business needs.
Requirements
- High school diploma or GED preferred, or equivalent.
- One year of retail experience preferred.
- Maintain a strong customer focus.
- Demonstrate exceptional interpersonal skills.
- Possess strong communication skills.
- Show knowledge of current fashion trends.
- Be energetic, outgoing, and assertive.
- Take initiative and show confidence.
- Demonstrate adaptability and flexibility.
- Balance multiple tasks while being detail-oriented.
- Engage in applied learning and proactive thinking.
- Exhibit a strong work ethic.
- Availability on Saturdays, Sundays, and certain holidays; weekly hours vary, with at least 12–16 hours expected.
Nice To Haves
- Experience leading groups or teams is preferred.
- Retail supervisory or management experience is not required.
Responsibilities
- Perform opening and closing routines.
- Operate register and point-of-sale systems.
- Fulfill omnichannel orders.
- Demonstrate product knowledge and brand awareness while driving sales.
- Build and maintain visual displays.
- Analyze reporting to inform decision-making.
- Protect store assets and perform inventory control.
- Represent the brand and exemplify company culture and values.
- Act as Floor Supervisor, guiding and coaching Brand Representatives and Stock Associates.
- Support effective store operations and drive customer experience and daily sales performance.
Benefits
- Quarterly sales incentive bonus
- Merchandise discount
- Opportunities for career advancement
- Opportunity to become a Brand Affiliate
- Training and development
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
