Full Time Key Lead

The Normal Brand•Southlake, TX

5d•Onsite

About The Position

The Normal Brand is hiring a full-time Key Lead for its brick-and-mortar store at Southlake Town Square in Southlake, Texas. The company is a fast-growing apparel business with an online presence and retail partnerships in more than 600 U.S. stores. The Key Lead helps create a welcoming, enjoyable shopping experience while delivering customer service, driving sales, supporting store operations, and contributing to a positive team culture. The role works alongside the Store Manager and Assistant Store Manager to maintain store standards and achieve business goals.

Requirements

Open to feedback, eager to learn, and able to solve problems in a fast-paced retail environment.
Hardworking, dependable, and motivated to achieve individual and team goals.
Personable, approachable, and friendly, with a passion for connecting with customers.
Positive, collaborative team player who leads by example and contributes to a strong team culture.
Strong attention to detail and commitment to inventory accuracy and integrity.
Ability to adapt quickly to new systems, processes, and changing business needs.
Flexible availability, including evenings, weekends, and holidays.
Available to work 30–35 hours per week, with the ability to work up to 40 hours during peak business periods.
Ability to take ownership of assigned responsibilities, support daily store operations, and help maintain store standards.
Submit a cover letter along with a resume.

Nice To Haves

2+ years of retail management experience.
Fashion or apparel industry experience.
Passion for making people happy.
Proficiency with Shopify and Shopify POS.
Strong integrity.
Excellent fashion sense.
Self-awareness.
Humble, hungry, and smart.

Responsibilities

Lead by example and motivate the team to deliver exceptional customer experiences and meet sales and revenue goals.
Drive sales through personalized service, outfit building, and suggestive selling to increase average order value and revenue.
Monitor product sell-through, uphold merchandising standards, and replenish the sales floor as needed.
Maintain a clean, organized, and visually appealing store that reflects The Normal Brand’s standards.
Educate and train team members on product knowledge, selling techniques, and customer engagement.
Support the Store Manager and Assistant Store Manager in executing store initiatives, achieving business goals, and maintaining operational excellence.
Foster a positive, respectful, and collaborative team environment through clear, professional communication.
Maintain a safe, clean, and welcoming environment for customers and team members.
Follow opening, closing, and security procedures to ensure the store is properly secured.
Take ownership of daily store operations and help ensure the team meets The Normal Brand’s expectations.
Live out the company mission: “Our goal is to make people’s day better, sell clothes, and have FUN!”