Key Hourly - HOH/BOH

True Food Kitchen • Kansas City, MO

5d • $18 - $26

About The Position

The Heart of House Key Hourly partners with the Management team to assist with daily operating procedures, including staff support, guest interaction, product quality, and overall restaurant cleanliness while following TFK standards. The role provides guidance and support to team members and leads shifts to create an efficient, productive work environment.

This position runs high-volume service periods from the expo or wheel position, or as a floater, to ensure food quality, service, guest interaction, and presentation meet TFK standards. It also supports a safe, clean, organized, and well-maintained restaurant; conducts line checks and facility walks; participates in inspections; responds to guest complaints and inquiries; and completes administrative tasks as needed. AM/PM and midday shifts are available, with part-time to 40-hour schedules offered per person.

Requirements

• One to two years of restaurant supervisory experience; preferably as a supervisor in a high-volume restaurant.
• Strong attention to detail, organization, and multitasking ability.
• High personal initiative; action- and results-oriented approach.
• Exceptional written and oral communication skills.
• High personal integrity, strong interpersonal and motivational skills, and the ability to supervise effectively and foster cooperation among staff.
• Ability to work well under pressure.
• Strong working knowledge of Microsoft Office, Outlook, Word, and Excel.
• Must have or be willing to obtain ServSafe Certification.

Nice To Haves

• Experience with Aloha is preferred.
• High-volume restaurant supervisory experience is preferred.

Responsibilities

• Lead each shift with passion and drive to create an efficient, productive work environment while following TFK guidelines.
• Run high-volume service periods from the expo or wheel position, or as a floater, ensuring food quality, service, table touches, and presentation meet TFK standards.
• Ensure a safe production environment and maintain restaurant cleanliness, organization, and upkeep.
• Perform precise line checks and facility walks, with appropriate follow-up.
• Participate in EcoSure and health inspections as needed.
• Represent TFK culture in guest communications and respond to guest complaints and inquiries according to TFK standards.
• Perform administrative, computer, and office tasks as needed during shifts.
• Run inspirational, informative, and effective pre-shift lineups.
• Provide guidance and support to team members and assist management with daily operating procedures.

Benefits

• Part-time team members have access to affordable, quality health care through Hooray Health and telehealth options.
• Pet insurance.
• Access to expert guidance through EAP/SupportLinc for everyday issues affecting employees and their families.
• Restaurant dining discount.
• Paid volunteer time to support the community and favorite charities.
• Eligible to give to and receive support from the True Giving fund, which supports life-changing events.
• Opportunities for career growth and a development program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed