Key Holder

Petco•Frankfort, KY

3d•Onsite

About The Position

The Key Holder is a trusted member of the Petco leadership team who supports smooth daily store operations, exceptional customer service, and a safe, secure environment for pets, partners, and customers. The role supervises partners, opens and closes the store, and serves as the point of contact when store management is not present. It suits someone who enjoys leading on the sales floor, resolving immediate challenges, and delivering a positive customer experience. The position supports animal care standards, customer service, partner guidance and training, merchandising, inventory, sales initiatives, and store safety and security. The Key Holder works primarily in a Pet Care Center retail environment and is regularly present on the sales floor. Most work takes place indoors, though occasional duties may involve leaving the store for bank deposits, merchandise transport, or community events. Limited travel may be required for training, meetings, or community engagement. Reasonable accommodation may be made for qualified individuals with disabilities to perform essential functions.

Requirements

Previous retail experience is required.
Strong leadership, problem-solving, and decision-making skills.
Excellent communication and interpersonal abilities.
Ability to multitask and thrive in a fast-paced environment.
Basic math skills and experience handling cash and transactions.
Reliable, responsible, and detail oriented.
Ability to work in proximity to animals, including exposure to animal dander, odors, noises, and cleaning chemicals.
Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
Flexible availability to support operating hours, including evenings, weekends, and holidays.

Nice To Haves

Key holder or supervisory experience is preferred.

Responsibilities

Uphold animal care standards and ensure the health, safety, and proper handling of animals.
Promote a safe and welcoming environment for pets, pet parents, and partners, and follow animal welfare, safety, and store operations policies.
Provide friendly, knowledgeable, and solution-oriented customer service; answer questions and resolve concerns promptly and professionally.
Support and supervise store partners, provide shift guidance, and help maintain productivity and positive morale.
Assist with training new partners and reinforce best practices, Petco selling behaviors, and service expectations.
Open and close the store while following cash-handling, safety, and security protocols.
Support daily store operations, including sales, task execution, and recovery.
Maintain clean, organized, visually appealing merchandise presentation and in-stock conditions.
Execute merchandising standards, including planograms, pricing accuracy, signage, and promotional setups.
Assist with inventory counts, product replenishment, cycle counts, inventory integrity, shrink awareness, and required inventory paperwork.
Identify out-of-stocks, low inventory, and merchandising issues, and communicate or escalate issues to store leadership.
Process transactions, refunds, and exchanges accurately and efficiently.
Act as the primary point of contact when store management is absent.
Support sales initiatives and promotions to help achieve store goals.
Ensure compliance with company policies, procedures, and safety standards.