Key Holder

Petco•Decatur, AL

21d•Onsite

About The Position

The Key Holder is a trusted member of the store leadership team who supports smooth daily operations, exceptional customer service, and a safe, secure environment for pets, partners, and customers. The role supervises partners, opens and closes the store, and serves as a point of contact when management is not present. It is suited to someone who enjoys leading on the sales floor, solving problems, and delivering a positive customer experience. The position is primarily performed in a Pet Care Center retail environment, with regular presence on the sales floor and engagement with partners, customers, and pets. Most work is indoors, though occasional duties may involve leaving the store for bank deposits, merchandise transport, or community events. The role requires flexible availability during operating hours, including evenings, weekends, and holidays, and limited travel may be required for training, meetings, or community engagement.

Requirements

Previous retail experience is required.
Strong leadership, problem-solving, and decision-making skills.
Excellent communication and interpersonal abilities.
Ability to multitask and thrive in a fast-paced environment.
Basic math skills and experience handling cash and transactions.
Reliable, responsible, and detail-oriented.
Ability to frequently stand and walk, as well as bend, kneel, reach, and lift.
Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
Ability to work in proximity to animals and tolerate exposure to animal dander, odors, noises, and cleaning chemicals.
Flexible availability to support store operating hours, including evenings, weekends, and holidays.

Nice To Haves

Key holder or supervisory experience.
Ability to travel a limited amount for training, meetings, or community engagement.

Responsibilities

Uphold animal care standards and ensure the health, safety, and proper handling of animals.
Promote a safe and welcoming environment for pets, pet parents, and partners, and follow animal welfare, safety, and store-operation policies.
Deliver friendly, knowledgeable, and solution-oriented customer service.
Support and supervise store partners, maintaining productivity and positive morale.
Assist with training new partners and reinforcing best practices on the sales floor.
Maintain a clean, organized, and visually appealing store.
Open and close the store while following cash-handling, safety, and security protocols.
Support daily store operations, including sales, task execution, and recovery.
Execute merchandising standards, including planograms, pricing accuracy, signage, and promotional setups.
Assist with restocking, cycle counts, inventory integrity, and required inventory paperwork.
Identify out-of-stocks, low inventory, and merchandising issues and communicate them to store leadership.
Process transactions, refunds, and exchanges accurately and efficiently.
Act as the primary point of contact when store management is absent.
Support sales initiatives and promotions to help achieve store goals.
Maintain merchandise presentation and in-stock conditions to Petco standards.
Assist with inventory counts, product replenishment, and shrink awareness.
Monitor merchandising and inventory conditions during shifts and escalate issues as needed.
Address customer questions and resolve concerns promptly and professionally.
Model Petco selling behaviors and service expectations.
Provide guidance and direction to partners during assigned shifts and escalate concerns to store leadership.