Key Holder

Petco•College Station, TX

10d•Onsite

About The Position

The Key Holder is a trusted member of Petco’s leadership team who supports smooth daily store operations, exceptional customer service, and a safe, secure environment for pets, partners, and customers. The role supervises partners, opens and closes the store, and serves as a point of contact when store management is not present. It is suited to someone who enjoys leading on the floor, solving problems in the moment, and delivering a strong customer experience. The position is primarily performed in a Pet Care Center retail environment, with regular presence on the sales floor and frequent interaction with partners, customers, and pets. Most work takes place indoors, though occasional duties may involve leaving the store for bank deposits, merchandise transport, or community events. The role includes frequent standing and walking, bending, kneeling, reaching, and lifting. Employees must be able to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds, and work near animals, animal dander, odors, noises, and cleaning chemicals. Flexible availability is needed to support store operating hours, including evenings, weekends, and holidays. Limited travel may be required for training, meetings, or community engagement. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential functions.

Requirements

Previous retail experience is required.
Strong leadership, problem-solving, and decision-making skills.
Excellent communication and interpersonal abilities.
Ability to multitask and thrive in a fast-paced environment.
Basic math skills and experience handling cash and transactions.
Reliable, responsible, and detail-oriented.
Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
Flexible availability to support store operating hours, including evenings, weekends, and holidays.
Ability to work in proximity to animals and exposure to animal dander, odors, noises, and cleaning chemicals.

Nice To Haves

Key holder or supervisory experience preferred.

Responsibilities

Uphold animal care standards and ensure the health, safety, and proper handling of animals.
Promote a safe and welcoming environment for pets, pet parents, and partners, and follow animal welfare, safety, and store-operation policies and procedures.
Provide friendly, knowledgeable, and solution-oriented customer service; address questions and resolve concerns promptly and professionally.
Support and supervise store partners, maintain productivity and morale, and provide guidance during assigned shifts.
Assist with training new partners and reinforcing best practices on the sales floor.
Open and close the store while following cash-handling, safety, and security protocols.
Support daily store operations, including sales, task execution, and recovery.
Maintain merchandise presentation and in-stock conditions; execute planograms, pricing, signage, and promotional setups.
Assist with inventory counts, replenishment, cycle counts, inventory integrity, shrink awareness, and required inventory paperwork.
Monitor inventory and merchandising conditions, identify out-of-stocks and other issues, and communicate or escalate them to store leadership.
Process transactions, refunds, and exchanges accurately and efficiently.
Serve as the primary point of contact when store management is absent.
Support sales initiatives and promotions to help achieve store goals.
Maintain a clean, organized, and visually appealing store environment.
Model Petco selling behaviors and service expectations and ensure compliance with company policies, procedures, and safety standards.