Key Holder

BibliU•Clarkesville, GA

5d•Onsite

About The Position

The Key Holder is an essential leader in daily campus store operations and an extension of store leadership. The role oversees opening and closing procedures, maintains operational standards on the retail floor, and guides team members when the Store Manager or Assistant Store Manager is offsite. It requires an active, student-focused approach, sound decision-making, personal accountability, and a commitment to exceptional service. Responsibilities span store operations and security, point-of-sale transactions, inventory processing, merchandising, customer service, textbook support, and shipping and receiving. The Key Holder helps students and faculty find course materials, supports order fulfillment and online catalog accuracy, maintains organized sales-floor and stockroom areas, and follows operational, safety, security, and loss-prevention policies. The position is part-time, permanent, and scheduled for 25–29 hours per week at North Georgia Tech in Clarkesville, Georgia.

Requirements

Ability to lift items weighing up to 40 pounds independently.
Ability to work efficiently and accurately in a fast-paced retail setting.
Collaborative mindset and reliable work ethic.
Exceptional precision and focus.

Nice To Haves

Previous experience in store operations or a customer-support setting.

Responsibilities

Manage daily opening and closing routines in accordance with corporate guidelines and loss-prevention protocols.
Maintain oversight of store keys, security credentials, and cash-management tasks.
Follow operational, safety, and security policies.
Execute point-of-sale transactions accurately and according to store guidelines.
Process incoming inventory, apply pricing, and arrange general merchandise.
Assist with regular inventory audits and implement price updates and promotional adjustments.
Promptly alert management to stock shortages or compromised goods.
Share patron feedback and retail trends with store leadership.
Carry out supplementary operational assignments as needed.
Assist visitors on the retail floor with welcoming, knowledgeable service.
Keep retail displays orderly, clean, and visually compelling.
Provide customer assistance in person, by telephone, and through digital channels.
Oversee customer requests and order fulfillment.
Support the accuracy and availability of the online product catalog.
Guide students and faculty in selecting required academic content.
Organize and restock course materials for accessibility and presentation.
Maintain textbook department organization to support store objectives and the student experience.
Log incoming stock and supplies, maintain an orderly stockroom, and replenish sales-floor inventory.
Accurately handle outgoing packages, student order dispatches, and inventory returns.