Key Holder

Petco • East Boise, ID

12d • Onsite

About The Position

The Key Holder is a trusted member of Petco’s leadership team who supports smooth daily operations, exceptional customer service, and a safe, secure environment for pets, partners, and customers. The role supervises partners, opens and closes the store, and serves as a point of contact when store management is not present. It is suited to someone who enjoys leading on the sales floor, solving problems in the moment, and delivering a positive customer experience.

The position supports animal care standards, store operations, merchandising, inventory, sales initiatives, and customer service. The Key Holder works primarily in a Pet Care Center retail environment and is regularly present on the sales floor, engaging with partners, customers, and pets. Most work is indoors, though occasional duties may involve leaving the store for bank deposits, merchandise transport, or community events. Limited travel may be required for training, meetings, or community engagement.

Requirements

• Previous retail experience is required.
• Strong leadership, problem-solving, and decision-making skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask and thrive in a fast-paced environment.
• Basic math skills and experience handling cash and transactions.
• Reliable, responsible, and detail oriented.
• Ability to work in proximity to animals, including exposure to animal dander, odors, noises, and cleaning chemicals.
• Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
• Ability to work flexible hours supporting Pet Care Center operating hours, including evenings, weekends, and holidays.

Nice To Haves

• Key holder or supervisory experience.

Responsibilities

• Uphold Petco animal care standards and ensure the health, safety, and proper handling of animals.
• Promote a safe, welcoming environment for pets, pet parents, and partners, and follow animal welfare, safety, and store operation policies.
• Deliver friendly, knowledgeable, and solution-oriented customer service; address questions and resolve concerns promptly and professionally.
• Support and supervise store partners, provide guidance during assigned shifts, and help maintain productivity and morale.
• Assist with training new partners and reinforcing best practices on the sales floor.
• Open and close the store in accordance with cash-handling, safety, and security protocols.
• Support daily store operations, including sales, task execution, and recovery.
• Maintain merchandise presentation and in-stock conditions, including planograms, pricing accuracy, signage, and promotional setups.
• Assist with inventory counts, restocking, product replenishment, inventory integrity, shrink awareness, and required inventory paperwork.
• Identify out-of-stocks, low inventory, and merchandising issues, and communicate or escalate issues to store leadership.
• Process transactions, refunds, and exchanges accurately and efficiently.
• Serve as the primary point of contact when store management is absent and escalate concerns appropriately.
• Support sales initiatives and promotions to help achieve store goals.
• Maintain a clean, organized, and visually appealing store environment.
• Model Petco selling behaviors and service expectations and ensure compliance with company policies, procedures, and safety standards.

Benefits

• Opportunities to build leadership skills and grow your career.
• A collaborative, inclusive team culture.
• A strong stepping stone for future leadership opportunities.
• Purpose-driven work that makes a difference for pets and people.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed