Key Holder

Petco • La Habra, CA

5d • Onsite

About The Position

The Key Holder is a trusted member of Petco’s leadership team who helps ensure smooth daily operations, exceptional customer service, and a safe, secure environment for pets, partners, and customers. The role supports store leadership by supervising partners, opening and closing the store, and serving as a point of contact when management is not present. It is suited to someone who enjoys leading on the sales floor, solving problems in the moment, and delivering a great experience each day.

The position is primarily performed in a Pet Care Center retail environment, with regular presence on the sales floor and frequent interaction with partners, customers, and pets. Most work is indoors, although occasional duties may involve leaving the store for bank deposits, merchandise transport, or community events. The role requires frequent standing and walking, as well as bending, kneeling, reaching, and lifting. The Key Holder must be able to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds. The role also involves cashiering and point-of-sale transactions, working near animals and exposure to animal dander, odors, noises, and cleaning chemicals. Flexible availability is needed to support store operating hours, including evenings, weekends, and holidays. Limited travel may be required for training, meetings, or community engagement. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

Requirements

• Previous retail experience required.
• Strong leadership, problem-solving, and decision-making skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask and thrive in a fast-paced environment.
• Basic math skills and experience handling cash and transactions.
• Reliable, responsible, and detail-oriented.
• Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
• Ability to work in proximity to animals and tolerate exposure to animal dander, odors, noises, and cleaning chemicals.
• Flexible availability to support store operating hours, including evenings, weekends, and holidays.

Nice To Haves

• Key holder or supervisory experience preferred.

Responsibilities

• Uphold Petco’s animal care standards and ensure the health, safety, and proper handling of animals.
• Promote a safe, welcoming environment for pets, pet parents, and partners, and follow applicable animal welfare, safety, and store operating procedures.
• Deliver friendly, knowledgeable, and solution-oriented customer service; address questions and resolve concerns promptly and professionally.
• Open and close the store, following cash-handling, safety, and security protocols.
• Support and supervise store partners, provide guidance during assigned shifts, help maintain productivity and morale, and assist with training new partners.
• Serve as the primary point of contact when store management is absent and escalate concerns appropriately.
• Support daily store operations, sales initiatives, task execution, and store recovery.
• Maintain clean, organized, and visually appealing merchandise presentation and in-stock conditions.
• Execute merchandising standards, including planograms, pricing accuracy, signage, and promotional setups.
• Assist with inventory counts, restocking, replenishment, cycle counts, inventory integrity, shrink awareness, and required inventory paperwork.
• Identify out-of-stocks, low inventory, and merchandising issues and communicate them to store leadership.
• Process transactions, refunds, and exchanges accurately and efficiently.
• Model Petco’s selling behaviors and service expectations and support sales promotions to help achieve store goals.
• Ensure compliance with company policies, procedures, and safety standards.

Benefits

• Purpose-driven work that makes a difference for pets and people.
• Opportunities to build leadership skills and grow your career.
• A collaborative, inclusive team culture.
• A strong stepping stone for future leadership opportunities.
• Petco Total Rewards include health and financial benefits, 401(k), incentives, and PTO.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed