Key Holder

Nothing Bundt Cakes•Harlingen, TX

11d

About The Position

The Key Holder supports the Manager with daily bakery operations, including opening and closing procedures. As a Joy Creator, the Key Holder provides exceptional guest service, creates a warm and welcoming atmosphere, processes transactions accurately, and assists guests in person and over the phone. The role also performs responsibilities in the Crafting Department, helps with light cleaning and organization, and completes clerical and administrative tasks to support efficient bakery operations and an outstanding guest experience. The position requires flexibility to work various shifts, including early mornings, evenings, weekends, and holidays, based on changing business demands. Compensation is $10.00–$13.00 per hour.

Requirements

Flexibility to work various shifts, including early mornings, evenings, weekends, and holidays, based on changing business demands.
Proficiency in the Crafting and Joy Creating department.

Responsibilities

Co-facilitate bakery opening and closing, including balancing cash drawers and making bank deposits.
Suggest creative solutions, such as add-ons and retail products, to create an exceptional guest experience.
Assist guests with orders in person and by phone.
Operate and balance the POS accurately and efficiently.
Maintain current knowledge of prices, products, and promotions.
Coordinate the timing of orders between Guest Services and Bakery Departments.
Co-manage special-order fulfillment through web and email for individual guests and corporate accounts, including large, complex orders and deliveries.
Help execute local community marketing strategies by coordinating and participating in special brand-building events.
Keep the Crafting/Joy Creator area clean and sanitized, including crafting bins, drawers, and the BOH POS station.
Perform Crafting and Joy Creating department responsibilities proficiently.
Ensure daily managerial instructions are completed.
Uphold company policies and food safety standards.
Price and organize retail merchandise, ensuring products are accurately labeled and properly stocked or stored in designated bins.
Monitor, prioritize, and respond to emails and customer inquiries professionally and promptly.
Review and manage GEM cases, resolve issues in the system, and coordinate follow-up with management as needed.
Communicate with fundraising groups to obtain updates, gather event details, and enter information accurately into the system.
Manage house accounts by creating, maintaining, and closing accounts and following up on outstanding accounts to ensure accurate records.
Assist with receiving, loading, and unloading deliveries from shipping vendors and suppliers, working with the team to handle inventory efficiently.
Support daily store operations by maintaining organization and accuracy, providing excellent customer service, and assisting with administrative and operational tasks as needed.
Assist other departments as needed.