Key Holder
About The Position
Taylor Stitch is a men’s lifestyle company headquartered in San Francisco that designs timeless, high-quality, sustainable clothing. The Key Holder works on the retail sales floor, delivering customer service and supporting sales while helping run the store when the Store Manager is not on site. The role includes opening and closing the store, handling cash and register procedures, and serving as the team’s point of contact during assigned shifts. The Key Holder leads by example, supports team members, and helps maintain store operations, inventory accuracy, merchandising, and cleanliness. This position is based in San Francisco, California, requires no travel, and includes early-morning opening and late-evening closing shifts, weekends, and holidays.
Requirements
- At least 1 year of retail or sales experience.
- Experience with POS systems and cash handling.
- Strong customer service and clienteling skills.
- Demonstrated reliability, attendance, and punctuality.
- Sound judgment and confidence serving as the point of contact on shift.
- Strong organizational skills and attention to detail.
- Clear written and verbal communication skills.
- Availability to work opening and closing shifts, weekends, and holidays.
- Ability to stand and walk for up to 8 hours per shift, use stairs and ladders while carrying product, and safely lift up to 30 pounds.
Nice To Haves
- Prior key holder or opening and closing experience.
- Experience with Shopify POS.
- Experience helping train or onboard new team members.
- Knowledge of menswear, fit, and fabrics.
Responsibilities
- Greet and engage customers, providing guidance on style, fit, and product features.
- Drive individual and store sales through clienteling and product expertise.
- Open and close the store according to company procedures, including managing keys, alarm codes, and building security.
- Count cash drawers, reconcile registers, prepare deposits, and complete end-of-day reporting.
- Lead shifts when a manager is not on site by assigning floor zones, breaks, and tasks.
- Resolve customer concerns and routine operational issues, escalating matters to the Store Manager when appropriate.
- Model sales techniques and product knowledge for newer team members and support onboarding.
- Accurately process sales, returns, exchanges, repairs, and alteration orders at the register.
- Track alteration and repair orders from intake through customer pickup.
- Partner with the e-commerce customer service team to resolve cross-channel customer issues.
- Receive, process, and stock incoming shipments, and support cycle counts and inventory accuracy.
- Maintain merchandising standards, floor sets, and cleanliness on the sales floor and in the stockroom.
- Communicate shift notes, sales results, and operational issues to the Store Manager at handoff.
Benefits
- Employee discount on Taylor Stitch products.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
