Key Holder

VICI•Nashville, TN

19d

About The Position

The Key Holder assists the Store Management team in maximizing sales, providing an exceptional shopping experience, and managing the store according to company standards. The role represents the VICI brand by creating memorable customer experiences and serves as backup to management as needed. This is a full-time position requiring 40 hours per week; the schedule may include mornings, afternoons, evenings, and weekends.

Requirements

High school diploma.
1–3 years of prior retail experience.
Fluency in reading, writing, speaking, and understanding English, with professional verbal and written communication skills.
Ability to work in a fast-paced startup environment, take initiative, and adapt quickly to change.
High degree of personal and professional integrity.
Ability to prioritize assignments and shift efforts based on department needs or business goals.
Strong customer service orientation and a kind, gentle approach with customers.
Ability to work independently, remain self-motivated, and work effectively in a team.
Clear verbal and written communication skills.
Strong problem-solving skills and willingness to think creatively to resolve issues.
Knowledge and proficiency with Windows (Word, Excel, PowerPoint), Mac, Google products, and standard applications such as Slack, Office365, and Chrome.

Responsibilities

Meet personal and store sales goals by ensuring each customer receives outstanding customer service.
Support or perform management opening and closing duties, including counting and opening or closing registers, placing the daily deposit in the safe, and straightening, organizing, and restocking the sales floor and backroom.
Ensure the building is secure when leaving by setting the alarm and locking the doors.
Keep the sales floor clean, organized, and aesthetically pleasing.
Greet and assist customers while building relationships and providing a positive customer experience.
Handle customer issues involving orders and returns, escalating concerns promptly when needed.
Reach out to clients by email, phone, and text to strengthen relationships and develop repeat business.
Remain open to coaching and feedback to support ongoing development in the role.
Check and respond to emails promptly.
Receive products in NetSuite and make inventory adjustments.
Manage and maintain inventory and process shipments as needed.
Package, label, and ship phone orders.
Maintain excellent knowledge of company products and department policies.