Key Holder

Petco•Hillcrest, CA

15d•Onsite

About The Position

As a Key Holder, you are a trusted member of the leadership team who helps ensure smooth daily operations, exceptional customer service, and a safe, secure environment for pets, partners, and customers. You support store leadership by supervising partners, opening and closing the store, and serving as a point of contact when management is not present. This role is suited to someone who enjoys leading on the floor, solving problems in the moment, and delivering a great experience every day. The role is primarily performed in a Pet Care Center retail environment, with regular presence on the sales floor and engagement with partners, customers, and pets. Most work is indoors, though occasional tasks may require leaving the Pet Care Center for bank deposits, merchandise transport, or community events. Limited travel may be required for training, meetings, or community engagement. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

Requirements

Previous retail experience is required.
Strong leadership, problem-solving, and decision-making skills.
Excellent communication and interpersonal abilities.
Ability to multitask and thrive in a fast-paced environment.
Basic math skills and experience handling cash and transactions.
Reliable, responsible, and detail oriented.
Ability to work in proximity to animals, including exposure to animal dander, odors, noises, and cleaning chemicals.
Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
Flexible availability to support Pet Care Center operating hours, including evenings, weekends, and holidays.

Nice To Haves

Key holder or supervisory experience is preferred.

Responsibilities

Uphold Petco animal care standards and ensure the health, safety, and proper handling of animals.
Promote a safe, welcoming environment for pets, pet parents, and partners, and follow animal welfare, safety, and store-operation policies and procedures.
Deliver friendly, knowledgeable, solution-oriented customer service; address questions and resolve concerns promptly and professionally.
Support and supervise store partners, provide guidance during assigned shifts, and help maintain productivity and positive morale.
Assist with training new partners and reinforce best practices and Petco selling behaviors on the sales floor.
Open and close the store while following cash-handling, safety, and security protocols.
Support daily store operations, including sales, task execution, and recovery.
Maintain merchandise presentation and in-stock conditions; execute planograms, pricing, signage, and promotional setups.
Assist with inventory counts, replenishment, cycle counts, inventory integrity, shrink awareness, and required inventory paperwork.
Monitor inventory and merchandising conditions, identify out-of-stocks or other issues, and communicate or escalate them to store leadership.
Process transactions, refunds, and exchanges accurately and efficiently.
Act as the primary point of contact when store management is absent.
Support sales initiatives and promotions to help achieve store goals.
Maintain a clean, organized, and visually appealing store environment.
Ensure compliance with company policies, procedures, and safety standards.