Key Holder

Petco • Engelwood, OH

20d • Onsite

About The Position

The Key Holder is a trusted member of the Petco leadership team who supports smooth daily operations, excellent customer service, and a safe and secure environment for pets, partners, and customers. The role supervises partners, opens and closes the store, and serves as a point of contact when store management is not present. It involves leading on the sales floor, solving problems as they arise, and delivering a positive customer experience.

The position is primarily performed in a Pet Care Center retail environment, with regular presence on the sales floor and engagement with partners, customers, and pets. Most work is indoors, though occasional tasks may involve leaving the center for bank deposits, merchandise transport, or community events. Limited travel may be required for training, meetings, or community engagement. Reasonable accommodation may be made for qualified individuals with disabilities to perform the role’s essential functions.

Requirements

• Previous retail experience is required.
• Strong leadership, problem-solving, and decision-making skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask and thrive in a fast-paced environment.
• Basic math skills and experience handling cash and transactions.
• Reliable, responsible, and detail-oriented.
• Ability to work in proximity to animals, including exposure to animal dander, odors, noises, and cleaning chemicals.
• Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
• Flexible availability to support store operating hours, including evenings, weekends, and holidays.

Nice To Haves

• Key holder or supervisory experience preferred.

Responsibilities

• Uphold animal care standards and ensure the health, safety, and proper handling of animals.
• Promote a safe, welcoming environment for pets, pet parents, and partners, and follow animal welfare, safety, and store-operation policies.
• Provide friendly, knowledgeable, and solution-oriented customer service; address questions and resolve concerns promptly and professionally.
• Support and supervise partners, guide them during assigned shifts, maintain productivity and morale, and assist with training new partners.
• Open and close the store in accordance with cash-handling, safety, and security protocols.
• Support daily store operations, including sales, task execution, and recovery.
• Maintain merchandise presentation and in-stock conditions; execute planograms, pricing, signage, and promotional setups.
• Assist with inventory counts, restocking, cycle counts, inventory integrity, replenishment, shrink awareness, and required inventory paperwork.
• Monitor inventory and merchandising conditions, identify out-of-stocks or other issues, and communicate or escalate them to store leadership.
• Process transactions, refunds, and exchanges accurately and efficiently, including cashiering and point-of-sale transactions.
• Serve as the primary point of contact in the absence of store management and escalate concerns appropriately.
• Model Petco selling behaviors and service expectations and support sales initiatives and promotions to help achieve store goals.
• Maintain a clean, organized, and visually appealing store environment.
• Ensure compliance with company policies, procedures, and safety standards.

Benefits

• Purpose-driven work that makes a difference for pets and people.
• Opportunities to build leadership skills and grow your career.
• Collaborative, inclusive team culture.
• A strong stepping stone for future leadership opportunities.
• Health and financial benefits, 401K, incentives, and PTO are referenced in the Petco Total Rewards overview.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed